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Patient Service Representative
Patient Service RepresentativeDermatology Surgical and Medical Group • Santa Cruz, California, United States
Patient Service Representative

Patient Service Representative

Dermatology Surgical and Medical Group • Santa Cruz, California, United States
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Come join our team! We have an immediate need for a Patient Service Representative in our Santa Cruz, CA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Summary :

The Patient Service Representative is responsible for the patient check-in process, updating the computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Here are just a few things we offer :

  • Access to health, dental, and vision insurance.
  • Health Savings Account $500 matching contribution.
  • Eligible for PTO and Holiday pay.
  • Company paid life insurance and long-term disability (full-time only).
  • Access to voluntary short-term disability insurance (full-time only).
  • Access to additional life insurance.
  • Eligible for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian.
  • 401K with employer contribution.
  • Profit sharing.
  • Employee discounts.
  • And much more!

Responsibilities :

Essential Functions :

  • Performs opening and closing clinic duties.
  • Greets patients, checks in for appointments, and verifies insurance.
  • Scans documents into electronic health record.
  • Maintains tidiness of waiting area and reception counter throughout the day.
  • Checks schedules for added, canceled, and no-show appointments throughout the day.
  • Schedules follow-up appointments as needed.
  • Responds to designated tasks in the electronic health record.
  • Orders clinic office supplies.
  • Sells and tracks cosmetic products.
  • Prepares for next day scheduled appointments.

    • Qualifications : Education :

  • High school diploma or equivalent is required.

    • Knowledge, Skills & Abilities :

  • 1-2 years of recent medical office experience or in a similar capacity is preferred.
  • Proficient in basic computer functions.
  • Ability to learn new software quickly.
  • Must possess excellent customer service, communication, and organizational skills.
  • Ability to operate standard office equipment.
  • Ability to type a minimum of 40 wpm is preferred.
  • Must possess attention to detail.
  • Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
  • Ability to respond positively to constructive feedback and direction from supervisors.
  • Must demonstrate professional appearance and manner at all times.
  • Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
  • Ability to maintain confidentiality of information.
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    Patient Service Representative • Santa Cruz, California, United States

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