Account DirectorDigitalOcean • San Francisco, CA, United States
Account Director
DigitalOcean • San Francisco, CA, United States
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job_description.job_card.job_description5+ years experience as an account executive or account manager for a technical product or experience as a sales or support engineer. Cloud Infrastructure and AI experience preferred. High autonomy, consistently anticipating needs rather than waiting for direction; excellent at managing competing, complex priorities and can ruthlessly re‑prioritize to focus on high‑value activities in a fast‑paced environment. Proven track record of actively refining and optimizing onboarding and customer success pipelines. Provide clear examples of how you've driven process improvements to increase adoption and reduce time‑to‑value. Skilled persuasive communicator who can navigate difficult conversations. Provide strategic account guidance, proactively identifying expansion opportunities and ensuring alignment with customer goals. Skilled at cultivating deep customer partnerships. Proactively solicit and synthesize feedback to identify underlying risks and opportunities, and work cross‑functionally to ensure that feedback is actioned. $158,880 - $198,600 This is a remote role. We innovate with purpose. You’ll be part of a cutting‑edge technology company with an upward trajectory, proud to simplify cloud and AI so builders can spend more time creating software that changes the world. We prioritize career development. You’ll work with some of the smartest and most interesting people in the industry and have resources for continued growth, including reimbursement for conferences, training, and education and access to Learning courses. We care about your well‑being. You’ll have a competitive array of benefits including an Employee Assistance Program, local employee meet‑ups, flexible time off policy, and more. We reward employees. Salary range is based on market data, relevant experience and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. Equity compensation is provided to eligible employees. Equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Account Director
Join to apply for the Account Director role at DigitalOcean .
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast‑paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
We are looking for a Senior Account Executive who is passionate about startups and digital native enterprises fueling the next wave of SaaS, FinTech, and AI innovation.
As a Senior Account Executive at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. We’re looking for a driven Account Executive to embed themselves in the Bay Area’s AI ecosystem. Your mission is to fuel our growth by partnering with the most promising AI startups, from stealth founders to rapidly scaling teams. In this role, you’ll be one of the main faces of DigitalOcean in the community, forging relationships with builders and technical leaders to win their business. Success means being a true customer advocate, working across teams to ensure the Bay Area’s top innovators have the simple, powerful cloud they need to succeed.
What You’ll Do
- Immersed yourself in the tech ecosystem to identify, engage, and win the most promising startups.
- Own the relationship with high‑potential accounts, acting as the primary point of contact for their business and technical needs.
- Advocate for your customers internally, working with support and engineering to remove technical roadblocks and ensure their success.
- Drive account growth by maintaining meaningful contact and identifying new opportunities.
- Manage and negotiate contract renewals, communicating the value of new features to drive expansion and upsell opportunities.
- Partner with marketing, product, and customer success teams to deliver a best‑in‑class customer experience.
- Translate customer feedback into clear insights for our Product and Engineering teams to shape the roadmap.
What You’ll Add To DigitalOcean
Compensation Range
Benefits and Perks
Seniorities and Employment Type
Mid‑Senior level. Full‑time.
Job Function
Sales and Business Development.
Industries
Internet Publishing.
Contact
Referrals increase your chances of interviewing at DigitalOcean by 2x.
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