Lead Technical Project / Program Manager

Lead Technical Project / Program Manager

Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? Are you looking for an opportunity to make a difference by using your communication, problem-solving, and project management skills to drive results for our clients and our business? Are you looking for an inclusive environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to make your mark?

In this role, you'll lead technical content projects and programs often involving internal systems and tools, strategic client-facing software applications, and GenAI solutions by planning, organizing, controlling, and deploying key milestones, deliverables, and resources according to business goals. You'll collaborate closely with technical content authors, content and information architects, product developers and owners, and data scientists, and use specific templates and techniques to manage through the preferred project life cycle to ensure business goals and objectives are accomplished within designated timeframes and budgets.

The nature of what you do every day will not change your #1 goal is to lead technical content and adjacent teams to successfully deliver on their initiatives. Still, every day will be different because the teams you work with and solutions you provide will vary as they deliver on ADP's technical content roadmap.

To thrive in this role, you have a way with project team members that builds rapport, establishes trust, communicates technical information in a digestible manner, and shines with professionalism. You will manage the project team and all project phases, including initiation, planning, execution, monitoring, control, and closure. When your work is done successfully, your KPIs will be met or exceeded, and your project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO :

What you can expect on a typical day :

Be a True Partner. Do you want to be the ultimate relationship builder? You'll manage large cross-functional project teams and communicate with key stakeholders. You'll develop strong partnerships and working relationships at all levels of the organization, internally and externally.

Collaborate and Connect. Are you looking to learn and grow as a part of a team? You'll work within agile environments, adhering to scrums or other iterative development cycles, to lead and influence initiatives and projects. You'll provide strategic insights that enable efficient execution of project deliverables and milestones, including managing the full life cycle of projects.

Think Like a Client, Act Like an Owner. Not afraid to be the owner of your project? You'll provide analysis and status reports of projects and programs, including business cases, ROI, and performance metrics that measure the success of technical projects. You'll identify risks and opportunities, raise and manage escalations, and ensure visibility into project and program health across all stakeholders.

Create and Innovate. Do you want to champion best practices and process improvement?

You'll use critical thinking and problem-solving skills to approach new situations. You'll continuously assess how technical teams work identifying opportunities to improve processes, optimize workflows, and enhance how work is organized, assigned, tracked, and reported. You'll drive process improvements that strengthen collaboration and efficiency, and delivery quality.

Experience. You have 8+ years of experience in relevant project management skills gained and developed in the same or similar role.

TO SUCCEED IN THIS ROLE :

• Enterprise-level experience successfully leading multiple, highly complex, medium to large cross-functional, multi-year projects concurrently
• Strong knowledge of project management processes, tools, and structured methodologies
• Demonstrated experience with defining project metrics, measuring the results, evaluating success of projects and communicating results to stakeholders, including providing project analysis and status reports such as business case, ROI, and post-project reviews
• Experience working with development teams, including an understanding of agile methodologies
• Experience driving timeliness and budgets, and proactively leading communication with cross-functional stakeholders and team members throughout the project including setting up and facilitating meetings to keep things moving forward
• Proven ability to assess, manage, resolve, and escalate (when necessary) risks and issues.
• Excellent at managing multiple, changing, competing priorities
• Adept at guiding and inspiring others in a consultative approach and driving collaboration and client focus with the project team and internal partners
• Experience with metadata and tagging to organize information and experience with IXIAXOFT or other component content management system
• Strong team leadership and ability to delegate responsibility to all levels of the project team, be direct, and hold the team accountable for deliverables
• Ability to manage across formal organizational lines
• Excellent interpersonal skills with demonstrated ability to work with and communicate confidently with stakeholders at all levels, both verbally and in writing
• Excellent negotiation and facilitation skills, including effectively communicating with multiple functions / organizations to identify and negotiate required resources
• Proficient with Microsoft Office Suite
• Experience coaching, training, and mentoring other team members
• Current PMP, PgMP certification
• You'll have a bachelor's degree or equivalent.

For additional comfort in the role :

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

What are you waiting for? Apply today!