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Segment Analyst

Segment Analyst

RELXDayton, OH, US
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Segment Analyst

This is a hybrid position, which will require working from our Dayton, Ohio office every Monday and Tuesday.

Are you a customer-centric and data-driven individual? Are you a strategic planner and problem-solver? LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.

About the Role

The Segment Analyst plays a key role in ensuring smooth order fulfillment, accurate billing, and strong financial records, while delivering excellent customer support and resolving issues related to credits, invoicing, and e-submission. This position directly supports sales and account maintenance, troubleshoots finance reporting challenges, and contributes to developing compliance materials and preparing required reports for federal and state contracting. By combining operational efficiency, compliance expertise, and customer service, the Segment Analyst helps sustain high-quality service and reliable financial operations.

Responsibilities

  • Working with sales and support staff, ensuring smooth order fulfillment, accurate billing, and strong financial records
  • Delivering excellent customer support to resolve issues related to credits, invoicing, and electronic invoice submission
  • Preparing and submitting required reports for federal and state contracting vehicles
  • Maintaining operational efficiency and high standards of service

Requirements

  • Can quickly assimilate new information, adapt to evolving priorities, and work confidently with numerical data and financial figures
  • Have a proven track record in overcoming obstacles and implementing effective solutions
  • Have a bachelor's degree or the equivalent work experience that provides exposure to fundamental theories, principles, and concepts
  • Have a minimum of two (2) years of professional experience within a corporate setting
  • Have advanced skills in Microsoft Excel; comfortable navigating SalesForce.com; working knowledge of SQL (recommended)

    • We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

    We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

  • Health Benefits : Comprehensive, multi-carrier program for medical, dental, and vision benefits
  • Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

    • LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

    We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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    We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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    Segment Analyst • Dayton, OH, US