Manager, Information Systems

Job Description Summary

The Manager, Information Systems is accountable for ensuring excellence in providing End User IT services to internal customers through service development, transition, and operations. The individual will ensure that service objectives and operational outcomes are achieved and will drive ongoing improvements in service operations performance. This role leads a team that is the face to our internal users and handles all direct IT Support for the user community. The support team will be comprised primarily of Internal resources with supplemental External Resources, which will require oversight to ensure all company policies and processes are followed. Additionally, guidance and direction will be set and communicated to site IT management regarding End User Support processes.

Job Description

Essential Functions

Division Call Center and Service Depot

Oversee the operations of the Division User Support Call center and Service Depot.

• Manage deskside support activities to ensure services are effective and efficient.
• Collaborate with the Director of Infrastructure and Operations in setting strategy for staffing utilizing employees and / or managed services.
• Identify and implement self-service solutions for the users.
• Conduct user focus groups to obtain productive feedback regarding IT services and performance for areas across the IT department.
• Create and conduct IT surveys to end users, interpret the results and work with Director of Infrastructure and Operations on department-wide improvements.

IT Site Management

Oversee Site IT and Managed Services for all corporate offices, distribution centers, and non-staffed plant locations to ensure IT services are delivered effectively, efficiently and to the business customer’s expectations.

Governance

Communication

Strategy

Financial Management :

Optimize the cost of IT Services while taking into account quality and risk factors.

Technical :

Minimum Requirements

Education / Experience / Skills / Competencies :

Organizational Relationship / Scope :

This role reports to the Director, Infrastructure and Operations and leads a team. This individual interacts at all levels in the organization.

Working Conditions :

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

EEO Statement :

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.