Partner Technology Support Specialist

About U.S. LawShield

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilitiesand to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield. Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey.

The Partner Technology Support Associate is an entry-level IT role responsible for assisting partners with the technical implementation of e-learning courses, affiliate links, and other digital integrations on their websites. This position also provides basic support with multimedia tasks, including the creation and formatting of PowerPoint presentations. The role is designed for a detail-oriented individual who enjoys problem-solving, supporting partners, and ensuring a smooth technical onboarding experience.

Key Responsibilities

• Assist partners in implementing and maintaining e-learning courses and digital training resources.
• Provide technical support for affiliate link integration on partner websites.
• Troubleshoot basic IT issues related to course access, links, or partner website compatibility.
• Support the development of PowerPoint presentations , ensuring partner-facing content is well-formatted and on brand.
• Collaborate with internal teams to provide partners with accurate technical guidance and resources.
• Maintain documentation of partner support requests and solutions provided.
• Proactively communicate with partners to ensure successful technology adoption and satisfaction via phone and teams meetings.

Qualifications

Preferred Skills

PI9b20b1beef4e-30511-38734594