Admissions Scheduler - Behavioral Health

Job Duties : Promptly answer phone calls from patients and referents seeking behavioral health services Schedule patients for behavioral health services for Minnesota clinics Guide callers through scheduling processes and provide education about available services Process internal and external referrals; place outbound calls to schedule requested services Manage EHR inbox; promptly address and respond to messages and inquiries Communicate scheduling outcomes with referents Verify and update patient demographic information Address patient complaints and concerns and escalate to management when appropriate Attend or review notes / recording for mandatory meetings and trainings Complete other duties as assigned by leadership Qualifications : Display empathy and sensitivity in navigating complex situations with patients Excellent critical thinking skills Self-motivated with ability to multi-task, handle stress, deescalate, and problem solve Superb verbal communication skills Positive attitude and ability to be flexible in a team environment Must be proficient in use of computers and typing skills Must be able to work full time with scheduled office hours of 40 hours per week An interest and / or experience in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred High School Diploma requiredPay : $18.00 Per HourFirst 90 days are fully onsite in Arden Hills, MN- After that this role can be Hybrid or Remote