Account Manager Commercial Lines

Account Manager

Assists in the production of new accounts and the retention of existing accounts. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities.

Position Functions :

• Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims.
• Works with the Account Executive to gather information and risk management recommendations for the renewal of designated accounts 120 days prior to renewal and for delivering renewals and / or binders for designated accounts, as needed.
• Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business through companies no longer represented at least 30 days prior to renewal. Secures and submits required renewal underwriting information.
• Receives phone calls and office visitors requesting quotes, changes to existing coverage and / or new policies. Completes changes / requests within 24 hours of receipt. Determines acceptability and placement, completes applications or endorsements, and collects premium when applicable.
• Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and / or phone prior to renewal.
• Receives and reviews all terminations and cancellations to determine action to be taken, and takes needed action within 72 hours of receipt.
• Handles premium collection through form letters and requests cancellation of policies when necessary.
• Back up to claims department and provides assistance in their resolution, as necessary.
• Solicits expiration dates for policies not written by agency
• Actively solicits increases in limits and / or coverages or rounding out accounts through sales to clients at every service contact.
• Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
• Documents all material conversations with insureds and / or carriers regarding exposures and coverages.
• Performs other functions as assigned by management.

Knowledge, Skills and Abilities :

Must be an assertive self-starter with the ability to influence others. Should have demonstrated effective presentation skills through both verbal and written communications.

Other Requirements :

Must have insurance license as required by the State Department of Insurance to discuss and / or sell insurance in states where the agency functions. Ability to use personal computer, calculator, agency automation system (AMS), and proficiency in various software programs, including but not limited to Microsoft Word and Excel.

Working Conditions :

Fast-paced multi-tasking environment.

General :

Flexible work from home options available.

Becoming an Insurance Professional

Insurance Professionals go by many names : Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future. As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day! Is this career right for you?