Talent.com
POS Application Support Specialist

POS Application Support Specialist

The Fountain GroupSan Francisco, CA, United States
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PAY : $45-50 / hour W2.

100% remote role, no expectation of onsite work

W2 Candidates only

Manager Notes

  • Looking for someone to do technical troubleshooting - experience with APIs, integrations, and working with external clients.
  • White glove support for medium-tier and enterprise accounts.
  • Able to get into the technical nuances and work with Technical Product and Account Managers.
  • Identifying and fixing simple issues on integrations.
  • Comfortable with data in the integration space. Working with large data sets is a must.
  • SQL experience is a plus but not mandatory.
  • Experience with Jira, Sigma, etc., would be beneficial.
  • POS Integration experience would be ideal.
  • Day-to-day responsibilities : 50% handling urgent escalations for white glove accounts, 50% technical support escalations, and some certifications for new builds.

Original Job Description

  • Seeking an Integrations Technical Specialist to assist in certifying, launching, and supporting merchant integrations.
  • Responsible for reviewing integrations built against our APIs, both live and offline.
  • Evaluate whether integrations meet technical requirements and communicate feedback.
  • Configure runtime variables and internal settings for launch readiness.
  • Collaborate to update the certification process and train new specialists.
  • Address technical issues raised by partners and escalated by support.
  • Support additional projects like data aggregation, documentation, etc.
  • Required Skills & Qualifications :
  • 2+ years of experience with APIs and integrations.
  • Experience working directly with external partners / clients.
  • Strong communication skills.
  • Ability to work with technical and non-technical audiences.
  • Manage multiple priorities effectively.
  • Basic experience with GitHub or similar tools; coding experience not necessary.

    • Preferred Skills

  • Experience working with large data sets.
  • SQL experience.
  • Experience with Jira.
  • Technical writing experience.
  • Bachelor’s Degree.

    • Who We Are :

    The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a standard of excellence, recognized annually through industry awards. Our success is a team effort.

    Visit our website for more information : The Fountain Group

    3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

    We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

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    Application Support Specialist • San Francisco, CA, United States