CX Technology Engineer

Overview

The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for a CX Technology Engineer!

ABOUT THE ROLE

The CX Technology Engineer is responsible for designing, developing, implementing, and maintaining cloud-based contact center communication systems and data infrastructure. This role supports the operational integrity and continuous improvement of hosted customer experience platforms.

We offer a robust Benefits Package including, but not limited to :

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing
• Educational Assistance (full time - 40+ hours only)

ABOUT THE JOB

This role offers a hybrid work environment requiring at least 3 days in the office, which will be based out of our offices in Weldon Springs, Maryland Heights and Corporate Campus (Clayton) locations. This opportunity has a schedule of Monday - Friday with a start time from 7 : 00-8 : 00am CST with flexibility needed based on business needs. The starting pay for this role is $81 ,100 . Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level.

ABOUT THE TEAM

Enterprise Mobilitys Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.

Responsibilities

Equal Opportunity Employer / Disability / Veterans

Qualifications

WFH Technical Qualifications for your home office :