Patient Care Coordinator

About Friends and Family Spinal Care :

At Friends and Family Spinal Care, we provide a premium NUCCA upper cervical chiropractic experience, combining precise corrective care with compassionate, patient-centered service. Our team is passionate about improving lives through natural healing, lifestyle empowerment, and a deeply personalized approach to wellness.

We are part of Serve Bigger Collective, a fast-growing organization scaling to 30+ locations nationwide, creating lasting impact in chiropractic healthcare.

Role Summary :

The Patient Care Coordinator is the heartbeat of our clinic. This role is responsible for creating a warm, welcoming environment for patients, managing the flow of the office, and ensuring every individual feels cared for from the moment they walk in. This position combines administrative excellence with genuine human connection, serving as the first and last point of contact for our patients.

Key Responsibilities :

• Greet patients warmly and cultivate a positive, compassionate first impression.
• Manage phones and appointment scheduling with precision and urgency.
• Handle patient intake, forms, and documentation in compliance with HIPAA and chiropractic board standards.
• Process payments and manage accounts with accuracy.
• Support the doctor and care team in delivering seamless patient experiences.
• Maintain a clean, organized, and professional reception area.
• Execute marketing and patient communication tasks, including workshops and events.
• Uphold and embody our core values : Connection, Correction, Compassion.
Qualifications :
• Required :
• 2+ years of experience in healthcare, wellness, or hospitality roles.
• Strong organizational skills and ability to multi-task.
• Excellent verbal and written communication.
• Tech-savvy with scheduling and CRM systems (Go High Level experience a plus).
• Professional, polished appearance with a warm demeanor.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Preferred :
• Experience in a chiropractic or physical therapy clinic.
• Bilingual (English / Spanish).