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Order Fulfillment Team Lead

Order Fulfillment Team Lead

Tiffany & Co.Pelham, New York, United States
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Job Details

The Diamond Supply Lead is responsible for the coordination of serialized and melee diamonds to work orders for both internal and external manufacturing. This role will be responsible for inventory control of diamond assets including inventory adjustments and demand availability analysis. This role will also be responsible for coordinating compliance and process improvement initiatives in addition to providing oversight to FG supplier initiatives.

Responsibilities : Diamond Supply

  • Oversee daily diamond supply of serialized and melee diamonds ensuring timely delivery to customers within established service level agreements. Distribute picklists for daily / weekly fulfillment requirements.
  • Perform demand vs. resource comparison on weekly / monthly basis and communicate any challenges to management regularly.
  • Utilize JD Edwards to process inventory adjustment transactions as needed. Ensure transactions are completed and submitted to Finance timely and in compliance with Chain of Diamond Custody (CODC) guidelines. Maintain transaction documentation as it pertains to the Record Retention Policy.
  • Perform work order (WO) maintenance to support issues related to WO supply including, but not limited to cancelled WO's, line reductions and
  • OPS requests. Support staff to troubleshoot transaction errors, coordinate with necessary business partners to resolve such timely.
  • Ensure department guidelines / resources are accurately updated and distributed to reflect internal and external business changes

Reporting & Compliance

  • Run reports to evaluate diamond supply progress towards goals and communicate progress to both internal and external partners. Evaluate diamond availability for released WO's and communicate constraints both to management and business partners as required.
  • Represent the department in dealing with other groups both within the company, and externally (Internal Audit, PWC, Finance, etc.)
  • Ensure compliance for Sarbanes-Oxley reporting, CODC, and Audit Requirements.
  • Assess risk within inventory management processes and identify opportunities for increased controls where necessary.

    • Training

  • Partner with Management and team members on diamond supply training initiatives for new and existing employees. Support the coordination of SOP documentation and distribution to reflect ongoing process enhancements.

    • Cycle Counting

  • Monitor, schedule and execute daily, monthly, quarterly, and annual cycle counts confirming accuracy according to location on hand totals.
  • Support variance research and report any discrepancies to management immediately.

    • Continuous Improvement

  • Partner with Management to build a culture of continuous improvement within TGL.
  • Utilize reports to analyze, identify trends & opportunities for error reduction and enhancements in workflow. Make recommendations & develop plans for process improvements. Operate as an active participant in partnership with management to perform root cause analysis, making recommendations for improvements based on trends. Create plans for implementation and monitor progress towards target milestones.

    • Health, Safety and Corporate Policy Adherence

  • Work safely always by consistently following safe work procedures for your role, as well as all safety procedures required at your worksite. Demonstrate leadership by leading safety process checks & improvement projects in coordination with continuous improvement initiatives.
  • Ensure compliance for Sarbanes-Oxley reporting, audit driven Initiatives, key safety accountabilities and the Business Conduct policy.

    • Required Qualifications :

  • Bachelor's Degree
  • 4-5 years' experience in Operations
  • Ability to manage multiple tasks simultaneously within a fast-paced environment
  • Prior experience in or leading a team of individuals working towards a common goal
  • Ability to strategize, coordinate, and execute to meet departmental goals.
  • Excellent verbal and written communication skills with the ability to effectively interact with management
  • Comfortable speaking & presenting in front of both management & peers
  • Ability to problem solve, identify opportunities for improvement and escalate challenges when needed
  • Must be creative, analytical and demonstrate problem solving skills
  • Excellent computer skills and advanced experience using MS Office

    • Preferred Qualifications :

  • Six Sigma / Lean Green belt certification (or willing to obtain within first year). Experience working in an environment that practices Six Sigma / Lean concepts
  • Experience with JDE Software
  • Knowledge of Tiffany business practices
  • Experience in excel with VBA & Macro reports

    • The hiring range for this position ranges from $30.00 - $36.00 / hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

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