Client Program Director
- This position will require frequent in-person meetings in Portland, OR
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The Opportunity
The Client Program Director collaborates across the global teams to discover new opportunities for our clients and our community. Our vision is to be the global integrator of container logistics. The Client Program Director will be responsible for researching, planning, developing, and growing the current client’s business while implementing our global integrator view to the customer. We work closely across multiple teams as an account leadership role for specific to build joint plans to grow the customers' partnership. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.
What we offer :
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Key responsibilities :
Partner with Client Leadership / Internal Commercial & Product to drive the strategic growth plan, program roadmap, and manage client needs and expectations based on specific initiativesMust be able to speak consultatively with all members of the client and internal team(s), includingclient services, project management, IT, financial, product team members and senior management when necessaryMaintain & improve customer satisfaction levels with NPS & Voice of the CustomerMaintain & improve internal satisfaction levels with Voice of Key StakeholdersEnsure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performanceEstablish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performanceOwn all customer initiated and internal projects to ensure internal resourcing is appropriate to execute within the agreed timeline. Compile and own the program / project plan.Serve as main point of contact for collaborating with implementation when new business is implementedEnsure all SOP(s) are updated maintained and adhered to. Any shortfalls are corrected on priority.Ensure all billing processes are accurate, timely, and being followed by owning the IOP and sharing with operations.Ensure operations is updating and maintaining all IOP(s). Any shortfalls are corrected on priority and escalated to the Client Program DirectorHost and engage in regular customer service calls with operational teams globallyReport in collaboration with the Key Client Director on performance, projects, customer temperature, and team updates monthly through Executive Summaries to the internal leadership teamCollaborate with Key Client Director to prepare and host Quarterly Business ReviewsHost and collaborate with client contact on bi-yearly strategy sessions to review strategically about the client’s strategy to offer creative solutions. Align with internal leadership to bring Maersk’s One Integrator that will accelerate the client's growth plan Collect, validate, consolidate, monitor, and report any significant customer requirements, expectations, and trends.Support the commercial and product teams with enquiries and expertise into new areas of businessDevelop and maintain a strong partnership with the customer to achieve financial results; establish programs to improve customer awareness at all levels of the organizationReview global operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly.Implement value creation by submitting and monitoring cost reduction projects in the Maersk delivery and support cost reduction projects in the customer supply chain.Ensure the account perspective is communicated to the global community and ensure the global policies are appropriate and can be implemented in the account solutionEstablish procedures that will minimize Maersk exposure to risk associated with compliance, trade controls and HSSEFollow on-boarding procedures for any new hires to set up for successMaintain a Program Management pipeline & have a succession plan in placeBe involved in objective setting & performance management of the global operational teamEnsure to manage team also by providing recognition & feedback pro-activelyWork collaboratively across the Maersk Customer Experience organization to share best practice and expertise with other colleagues and participate in local and regional workshops and training sessionsEvaluate Maersk products against the current customer supply chain and make recommendations to KCM / Regional Head of PM for improvement projects and additional solution salesParticipate in global SME community and sharing across GPDsDrive 1 high impact project yearlyExperience and Skills
Required
Bachelor Science degree preferably in Business / Supply Chain3+ years relevant experience with a proven track record in operational managementUnderstanding and passion for driving Operational Excellence and Value Creation in the businessExcellent ability to build relationship with customer and internal stakeholderAbility to work in a matrix organization and drive outcomes with influence decision makersProven and sustained track record of delivery, with focus on driving results through othersExperience of working with wide variety of complex operational and commercial challengesExposure and understanding of Business Improvement / Lean toolsExcellent communication and influence skillsAbility to interface with regional and globally management teamsBeing a team member supporting the global / regional / country teams proactivelyAbility to build strong effective networksKnowledge of risk management with the ability to identify activitiesPreferred
CSCPSix SigmaJob Type : Full Time
Salary :
115,000.00-140,000.00 USD
Benefits :
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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