Technical Support Specialist IMindlance • Memphis, TN, United States
Technical Support Specialist I
Mindlance • Memphis, TN, United States
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job_description.job_card.job_descriptionAssociate's degree in computer related field or equivalent training required 0-2 years experience required Verbal and written communication skills, problem solving skills, customer service and interpersonal skills Basic ability to work independently and manage one's time Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications :
Training :
8-5 CST for approximately a month. After training, the schedule can be 7-4, 8-5, or 9-6 CST, depending.
EEO : - Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans
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Technical Support Specialist • Memphis, TN, United States
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