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Account Manager
Account ManagerSDI International Corp • NC, USA
Account Manager

Account Manager

SDI International Corp • NC, USA
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  • The MSP Account Manager will assist in overseeing and management of account activities of the USFC and Manufacturing onsite Customer location in Whitsett, NC
  • Exercise discretion and independent judgment as it relates to day-to-day management of account activities.
  • Serve as main point of contact for designated customer and client HR managers
  • Advise account managers and other management staff on the effectiveness of the Light Industrial programs
  • Act as the operational subject matter expert for assigned programs
  • Manage PO process, job order creation, as well as invoices and payment activity
  • Ensure all P.O. activity is properly controlled, and the procurement financial processes are adhered to
  • Ensure that the SDI services provided to clients meet and exceed client expectations
  • Quickly and efficiently resolve vendor or Client issues, and claims against suppliers
  • Coordinate with suppliers and stakeholders to ensure that the product purchasing process from requisition to payment is complete
  • Ensure that client referred business is executed effectively as per the agreed upon guidelines
  • Communicate regularly with branch and corporate personnel regarding payroll changes and other employee matters
  • Provide assistance to the administrative and HR supervision of contract employees for account managers
  • Deliver process improvements and efficiency gains to improve existing processes and to ensure all customer and supplier requirements are in compliance
  • May also be responsible to train and mentor other staff and managers
  • Comply and adhere to all ISO policies and procedures
  • Submit periodic reports to management as requested
  • Assist in the receivables process to ensure SDI receives payment timely and accurately
  • Responsible for various other administrative duties as directed by Company
  • Required Skills / Qualifications :

    • Bachelor's Degree or equivalent Business, Finance and Project / Program Management skills
    • Minimum 4 years of experience with Microsoft Office, including Word and Excel; Teams
    • Preferred Skills / Qualifications :

    • Demonstrates project management capabilities with the ability to deliver and report on tasks effectively and influence cross functional teams etc.;
    • Demonstrates the ability to work with and develop professional working relationships with senior executives and colleagues;
    • Have the ability to manage challenges and juggle multiple account activities at once;
    • Outstanding verbal and written communication skills;
    • Demonstrated analytical ability;
    • Demonstrates excellent organization, documentation, retention and follow-up skills;
    • Possesses excellent attention to detail. Client / Customer service expertise, Detail Orientation, Strong Research Skills, Accuracy, Interpersonal Skills, and Organizational Skills
    • Core Competencies :

    • SLA and KPI management
    • Contract adherence
    • Stakeholder engagement
    • Vendor management
    • Written and verbal communication
    • Presentation skills : written and verbal
    • Management and recruitment
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    Account Manager • NC, USA

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