IT Infrastructure Technician, Field Operations

Job Description :

UF Information Technology (UFIT) is currently seeking an entry-level IT Infrastructure Technician to join Infrastructure and Communication Technology (ICT), a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

As part of ICT, you will join the Field Operations team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint. As part of ICT, you will support and maintain moderately complex network systems. As part of the Field Operations team, you will troubleshoot and develop network and communications solutions alike across campus.

Some key responsibilities and characteristics of this position are :

• Responsible for troubleshooting and resolving moderate to complex network issues
• Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components
• Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide
• Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement
• Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations
• Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings

About UF Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are : Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit .

About the University of Florida

One of America’s all-around best universities, the drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately , residents in North-Central Florida, miles from Florida’s West Coast, miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at

Exceptional Benefits

UF provides various programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive package.

Expected Salary :

$, ; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package.

Minimum Requirements :

An associates degree and two years of relevant experience or a high school diploma and four years of relevant experience.

Appropriate college coursework or vocational / technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement.

Preferred Qualifications :

The ideal candidate will possess the following education, experience, and skills :