Intake Coordinator

Location : Downtown, Los Angeles CA

Position Purpose :

Under supervision of the Program Manager, the Intake Coordinator facilitates patient admissions to the program and assists in gathering, organizing and reviewing information from new clients to determine eligibility needs and next steps in the service process. Ensure that all necessary documentation is complete and accurate and facilitate smooth communication between clients and internal department.

Program Population :

The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients / residents may come with behavioral and / or substance abuse issues. The program utilizes the Harm Reduction Model and we "do whatever it takes" to encourage success of the client.

Principal Responsibilities :

• In collaboration with on site HFH staff, accepts patient referrals from HFH Pathway Homes which may include encampment places, hospitals and other unhoused areas. Collects intake data and prepares admission package for new clients
• Obtains all appropriate consents and authorizations for patient participation in the program and for staff to communicate effectively with other service providers / agencies in order to assist patients with linkages to services and resources, benefits acquisition, coordination of services, patient advocacy, etc.
• Submits intake admission packet to HFH staff and arranges for a assessment within 24 hours of patient's arrival
• Maintains information and tracking of all intakes, providing intake / admission reports on a weekly basis to the Program Director
• Assist patients with obtaining income and / or establishing benefits, including assisting with completion and submission of applications, arranging appointments and coordinating transportation as required for applications for health insurance benefits (e.g. Medi-Cal, Medicare, etc.), disability benefits (e.g. Supplemental Security Income (SSI), Supplemental Security Disability Income (SSDI), etc., and other sources of financial assistance, (e.g. Unemployment, General Relief (GR), etc.
• Provides advocacy on behalf of patients, as appropriate
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Documents pertinent patient information, following established policy and procedures

Documents accurately in the DHS electronic medical record, all referrals made, appointments scheduled, and patient progress toward obtaining benefits

Discusses any patient information only with appropriate personnel when related to the care being provided,

Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,

Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,

Demonstrates courtesy, mutual respect and compassion in dealing with others,

Observes department guidelines concerning absences and reports absences in accordance with departmental procedures.

Requirements :

Employee Benefits :

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes :

Become part of a team where your work matters. Apply today and help us change lives, one patient / client at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.