Enterprise Account Manager

Enterprise Account Manager

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role :

As an Account Manager at Symmetry, you'll be tasked with nurturing long-term customer relationships and guiding growth within your assigned portfolio. You'll serve as the trusted advisor to clients ensuring adoption, satisfaction, and expansion across our solutions. This role requires a proactive, consultative approach to identifying new opportunities, resolving challenges, and aligning customer goals with measurable outcomes. You'll collaborate closely with sales, success, and product teams to deliver extraordinary value and maintain Symmetry's reputation for excellence and partnership.

About the Team :

The Sales team at Symmetry Software is responsible for helping leading HR, payroll, and compliance platforms integrate our technology to ensure accurate, compliant paychecks for millions of employees across the U.S. You'll join a collaborative, high-performing team that values learning, enablement, and scalable excellence. This role partners cross-functionally with Sales, Product, and Client Successacting as the connective tissue between technical credibility and commercial impact.

Our team is deeply invested in combining AI-driven workflows, consultative selling, and domain expertise to modernize how we engage, educate, and win with clients.

Here's what you'll do day-to-day :

• Manage and grow a defined portfolio of enterprise accounts, guiding expansion through cross-sell and upsell.
• Source and close new enterprise opportunities across Symmetry's full suite of products.
• Deliver compelling demos and ROI-based presentations to senior leaders across Product, Engineering, Payroll Tax Compliance, and Finance functions.
• Lead negotiations and coordinate with legal, product, and implementation teams to ensure the successful execution of contracts.
• Maintain pipeline forecasting and activity tracking within Salesforce (or equivalent CRM).
• Collaborate cross-functionally with Marketing, Product, and Customer Success to enhance client satisfaction and market strategy.
• Consistently meet or exceed quarterly and annual sales targets, including new bookings and renewal goals.
• Travel up to 10% for key client visits and industry events.
• AI Fluency
• You are expected to use AI tools as part of your daily workflow and progressively embed AI into how you sell, research, and collaborate. At this stage, you're experimenting, iterating, and sharing effective practices that improve personal and team efficiency.
• AI-Enhanced Selling & Prospecting
• Use AI to identify ideal customer profiles, prioritize accounts, and personalize outreach based on industry, role, and pain points.
• Leverage AI to draft prospecting emails, summarize meeting notes, and generate client-specific business cases more efficiently.
• Evaluate AI outputs critically for accuracy, tone, and brand alignment before client use.
• AI-Driven Account Planning & Forecasting
• Apply AI to synthesize CRM, call, and pipeline data into actionable insights that improve forecasting accuracy and renewal strategy.
• Experiment with predictive models or AI copilots to identify expansion signals and optimize deal strategy.
• Use structured prompting and automation tools to save time on administrative reporting.
• AI for Knowledge Documentation & Collaboration
• Capture and codify account learnings, use cases, and competitive insights using AI documentation tools.
• Contribute to the shared sales knowledge base and collaborate with peers by sharing successful prompts or AI workflows.

Here's what we're looking for :

Our cash compensation amount for this role is targeted between $151,000- $186,000 OTE in Scottsdale and most remote locations, and $194,000- $240,000 in San Francisco and New York. OTE = on target earnings which includes both base salary and variable commission with a 70 / 30 split between base salary (70%) and variable commission (30%). Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Symmetry has a physical office space in Scottsdale. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).

When approved to work from a location other than the office, a secure, reliable, and consistent internet connection is required.

Working at Symmetry

Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do, and our customers love what we produce. Our family-owned and -operated business is collaborative, fun, and friendly. We offer the opportunity to work with all kinds of positions across the company, from the CEO to support to sales and everything in between.

Recently, Symmetry became part of Gusto. More than 400,000 businesses use Gusto's people platform to hire, pay, insure, and support their teamfrom modern payroll and benefits to distributed work services and international contractor support to expert HR. Together, Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.

We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability.

We take security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

About our products

Our products make sure millions of paychecks are right, no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies, like Walmart and Southwest Airlines, and leading payroll service providers, including ADP and Paychex. With a 95%+ customer retention rate, our products always have to be top-of-the-line, and so do our employees.

Symmetry is also the company behind the popular website PaycheckCity.com, which helps millions of Americans better understand their paychecks every month.