Talent.com
Client Services Manager or Director
Client Services Manager or DirectorTargeted Talent • Portland, OR, US
Client Services Manager or Director

Client Services Manager or Director

Targeted Talent • Portland, OR, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Job Summary :

The Client Services Manager / Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties / Responsibilities :

  • Help build the infrastructure and standard operating procedures for the department
  • Help create company guidelines particularly related to quality of service
  • Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
  • Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
  • Hire entry-level client service employees.
  • Train new employees in the company's customer service policies, procedures, and best practices.
  • Organize and oversee the schedules and work of the department.
  • Conduct performance evaluations that are timely and constructive.
  • Handle discipline and termination of employees as needed and in accordance with company policy.
  • Monitor or review calls or other correspondence between representatives and customers.
  • Ensure that representatives are informed about changes to company products and services.
  • Collect data and prepares reports on customer complaints and inquiries.
  • Prepare monthly reports summarizing the assigned client service team's performance.
  • Assist with budget preparation for the Client Service department.
  • Perform other related duties as assigned.

Required Skills / Abilities :

  • Bachelor's degree in business, technology or similar
  • At least five years of client service experience required.
  • At least two years of experience in a supervisory role preferred.
  • At least two years of experience in customer service or customer success in the manufacturing industry
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management / delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems
  • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools
  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
  • Ability to coach and mentor client service representatives.
    • serp_jobs.job_alerts.create_a_job

    Client Service Manager • Portland, OR, US

    Job_description.internal_linking.related_jobs
    Financial Services - Customer Tax Operations and Reporting - Tax Services Manager-EDGE

    Financial Services - Customer Tax Operations and Reporting - Tax Services Manager-EDGE

    EY • Portland, OR, United States
    serp_jobs.job_card.full_time
    At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Relationship Consultant 3 (Banker) - Portland (Hollywood), OR

    Client Relationship Consultant 3 (Banker) - Portland (Hollywood), OR

    Veterans Staffing • Portland, OR, US
    serp_jobs.job_card.full_time
    Bank Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Director of Client Success

    Director of Client Success

    Blank • Portland, OR, United States
    serp_jobs.job_card.full_time
    Xnurta, powered by SparkX, is an AI-powered ad management platform for brands, sellers and agencies, on Amazon and beyond. We deliver exceptional advertising performance through AI-powered ad techno...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, Fair & Responsible Banking

    Director, Fair & Responsible Banking

    OnPoint Community Credit Union • Portland, OR, United States
    serp_jobs.job_card.full_time
    OnPoint Community Credit Union, Portland, Oregon, United States of America.This job posting is no longer available.Posted Thursday, May 29, 2025 at 7 : 00 AM. Fair and Responsible Banking practices en...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Client Relations Manager

    Remote Client Relations Manager

    American Income Life AO • Portland, OR, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    APPLICANT MUST RESIDE IN THE U.TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED • Are you ready to join the forefront of AO’s unparalleled growth in th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Occupational Therapist (OT) - $1,737 per week in Saint Helens, OR

    Travel Occupational Therapist (OT) - $1,737 per week in Saint Helens, OR

    Triage Staffing LLC • Saint Helens, OR, US
    serp_jobs.job_card.full_time
    Travel Rehab : Occupational Therapy Saint Helens.Location : Saint Helens.Shift Details : 8H Days (8 : 00 AM-4 : 00 PM).Length : 13 WEEKS 13 weeks. Apply for specific facility details.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Strategy Manager-BCM

    Client Strategy Manager-BCM

    Oregon Staffing • Portland, OR, US
    serp_jobs.job_card.full_time
    At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Client Solutions Engineer

    Senior Client Solutions Engineer

    AHEAD • Portland, Oregon, United States, 97201
    serp_jobs.job_card.full_time
    AHEAD builds platforms for digital business.By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Senior Manager, Portfolio Services

    Senior Manager, Portfolio Services

    Avenue5 Residential • Portland, OR, United States
    serp_jobs.job_card.full_time
    Avenue5 is growing, and we are in search of a senior manager, portfolio services to join our dynamic team of Fivers!.We are a vibrant third-party multifamily property management firm with locations...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Solutions Advisor

    Client Solutions Advisor

    Talent Find Professional • Vancouver, WA, us
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    Unlock a New Career Path with Talent Find Professional.Talent Find Professional is searching for driven, motivated individuals who want more control over their time, income, and future.If you’ve ev...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Vice President of Client Services

    Vice President of Client Services

    Confidential • Portland, OR, United States
    serp_jobs.job_card.full_time
    Vice President of Client Services.Innovative marketing agency specializing in precision medicine & complex science solutions. The Company is seeking a Vice President, Client Services with a strong b...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Client Success Manager Senior Living

    Client Success Manager Senior Living

    BrightSpring Health Services • Vancouver, Washington, USA
    serp_jobs.job_card.full_time
    Operations Management focuses on efficiently meeting the needs of our clients across various lines of business.If your passion is managing and developing staff to ensure quality care to help our cl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lender Services Specialist - US Remote

    Lender Services Specialist - US Remote

    Anywhere Real Estate • Portland, OR, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.permanent +1
    Lender Services Specialist- Remote.Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in suppor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Relationship Consultant 3 (Banker) - Portland (Hollywood), ORCategoryBranch BankingJob Id2025-0028944LocationPortland, OR, United StatesPosting Start Date12 / 04 / 2025Anticipated Posting End Date01 / 05 / 2026Job TypeFull time

    Client Relationship Consultant 3 (Banker) - Portland (Hollywood), ORCategoryBranch BankingJob Id2025-0028944LocationPortland, OR, United StatesPosting Start Date12 / 04 / 2025Anticipated Posting End Date01 / 05 / 2026Job TypeFull time

    US Bank • Portland, OR, US
    serp_jobs.job_card.full_time
    Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Senior Enterprise Account Director, Service (East Region) - Remote

    Senior Enterprise Account Director, Service (East Region) - Remote

    Yelp • Portland, OR, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Yelp Senior Enterprise Account Director, Services.Yelp's mission is to connect people with great local businesses.Yelp's Enterprise team partners with National businesses to provide industry leadin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Occupational Therapist

    Travel Occupational Therapist

    Synergy Medical Staffing • Saint Helens, OR, US
    serp_jobs.job_card.permanent
    Synergy Medical Staffing is seeking a travel Occupational Therapist for a travel job in Saint Helens, Oregon.Job Description & Requirements. Location : Saint Helens, Oregon.Shift : 5x8 Days, 08 : 00...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Managed Services - PIT QRD - Director

    Managed Services - PIT QRD - Director

    Portland Staffing • Portland, OR, US
    serp_jobs.job_card.full_time
    At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, red...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Hybrid Tax Manager - Client Advisory and Leadership

    Hybrid Tax Manager - Client Advisory and Leadership

    Aston Carter • Portland, OR, United States
    serp_jobs.job_card.full_time
    A financial services firm based in Tigard, OR, is seeking a dedicated Tax Manager or Sr Tax Manager.This position involves a variety of tax-related tasks including preparation of tax returns, clien...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted