Loan Processor

Job Description

Job Description

Who we are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, DST, NFX and Progressive, Tomo is poised to become one of the most valuable fintech startups of our generation.

The elevator pitch :

Tomo is growing our mortgage operations team, and we're looking for our next GOAT! A Mortgage Loan Processor leverages established guidelines to ensure loan applications are thorough and accurate with supporting documentation.

Our team's ultimate goal is to work closely and collaboratively to achieve on-time closings, while building a memorable experience for our customers. We are looking for resourceful Processors with proactive pipeline management skills and excellent intuition about customer needs. The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job.

What You'll Do :

• Serve as the primary relationship manager and point of contact for the customer from when they enter processing to closing, keeping them informed and collaborating with other functions to make this happen
• Perform all processing, pre-underwriting, and pre-closing tasks required to proactively manage mortgage loan files from receipt in processing to final disposition
• Verify accuracy and adherence to investor guidelines of all documents required for a complete submission to underwriting (including appraisal and title)
• Collaborate with the agent to obtain necessary documentation (if needed) for approval and keep him or her informed of the status of the application
• Consistently meet target service level objectives including quality submissions to underwriting
• Coordinate closings with all parties and assist with post-closing follow-ups, as necessary
• Identify opportunities for process and product improvements and serve as a resource in the implementation of system enhancements
• When Closing Disclosure is sent to customer, offer option to review and answer questions

What Makes You a Great Fit :

Preferred Qualifications :

What's in It for You?

Location

This role will be based in our NYC office on a hybrid schedule : Mon-Wed on-site, and Thurs / Fri remote optional.

Compensation

On Target Compensation for this role can range from $76,000 - $85,000 per year depending on performance. This includes both base salary and variable compensation. There is also potential to earn above this range with top performance on the team!