Cargo Claims Specialist

Job Description : Position Summary :

COSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage / loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties. The position also supports reporting, audits, and prevention measures to reduce recurring claim incidents and improve operational effectiveness.

Key Responsibilities :

• Handle cargo damage, loss, and shortage claims for COSCO SHIPPING's ocean services.
• Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions.
• Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases.
• Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded.
• Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters.
• Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations.
• Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents.
• Support internal audits, claims reporting, and system updates as required.

Qualifications :

Bachelor's Degree

1–3 years of experience preferred

Additional Requirements :

Knowledge of containerized shipping operations and maritime liability regimes.

Strong analytical, negotiation, and documentation skills.

Proficient in MS Office and claims management systems.

Excellent written and verbal communication skills; Mandarin preferred.

Ability to manage multiple cases simultaneously.

Prior experience in a global shipping line or P&I Club preferred.

What We Offer :

Comprehensive health coverage – medical, dental, and vision

Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses

Commuter benefits – support for mass transit and parking

401(k) retirement plan – with a 100% company match up to 6%

Generous Paid Time Off (PTO)

Annual Discretionary Bonus – based on individual and company performance

Company-paid life insurance – with optional additional coverage

Fully covered short-term and long-term disability insurance

Employee Assistance Program (EAP) – confidential personal and work-life support

Job Type : Full-time

Benefits :

401(k)

401(k) 6% Match

Health insurance

Life insurance

Paid time off

Vision insurance