Field Services EngineerSmart IT Frame LLC • Mountain View, CA, United States
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Field Services Engineer
Smart IT Frame LLC • Mountain View, CA, United States
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job_description.job_card.job_descriptionProvide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues. Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Job Title : Field Services Engineer
Location : Mountain View, CA - Onsite
Type : Contract
About Smart IT Frame :
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job Description / Responsibilities :
- Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed.
- Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
- Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.
- Manage user and application access in Okta (account setup, deactivation, MFA, permissions).
- Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom.
- Escalate issues appropriately and follow documented IT processes.
Top Skills :
📩 Apply today or share profiles at Gayathri.s@smartitframe.com
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Field Service Engineer • Mountain View, CA, United States
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