Talent.com
Loan Servicing Specialist

Loan Servicing Specialist

Keystone BankAustin, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Loan Processing & Documentation

  • Prepare and review loan documents using LaserPro and attorney-prepared documents, ensuring all loan stipulations on the Loan Approval and Credit Memorandum are met prior to booking and funding.
  • Book loans to the core system, accurately determining proper loan system coding (e.g.., product type, collateral codes, call codes).
  • Perform post-closing quality control for Consumer, Commercial, Commercial Real Estate, SBA, and Mortgage loans to ensure accuracy and completeness.
  • Maintain a thorough knowledge and understanding of KSB policies, procedures, and guidelines related to loan documentation and legal entities.

Loan Servicing & Maintenance

  • Process daily transactions including payment reversals, accrual adjustments, and maintenance transactions.
  • Accurately and timely process all advance requests for loans, including those tied to a borrowing base.
  • Prepare and process internal and external partial payoff and payoff requests for Mortgage, Commercial, SBA, Commercial Real Estate, and Consumer loan portfolios.
  • Accurately calculate and process required accrual adjustments for reversal transactions.
  • Process escrow payments and perform escrow analysis as needed for insurance and property tax payments.
  • Monitor and process incoming and outgoing participation and SBA guaranty payments.
  • Set and clear collateral and financial ticklers, ensuring backup documentation is saved to the imaging system.
  • Process incoming mail, including updating ticklers, scanning, and imaging documents.
  • Ensure required original documents are recorded in the safekeeping log and securely placed in the vault for both Active.
  • Maintain Paid Off loan files.
  • Assist with monitoring ongoing construction projects
  • Assist SBA Loan Servicing and Reporting.
  • Assist with projects within the department as needed and cross-train in other functions to support team flexibility and knowledge

    • sharing.

  • Review and balance loan-related general ledgers (GLs).
  • Review daily reports as needed to ensure data integrity and operational efficiency.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets.

    • Customer Service & Communication

  • Timely and accurately respond to incoming customer service requests from internal and external customers.
  • Provide answers to complex loan customers regarding loan credit agreement terms.
  • Communicate effectively with lenders and admins to answer complex questions relating to the Mortgage, Commercial, SBA, Commercial Real Estate, and Consumer Loan Portfolio.
  • Ensure all incoming requests are handled in a timely manner and according to bank procedures, including specialized requests from the inbox per service level agreements.
    • serp_jobs.job_alerts.create_a_job

    Loan Servicing Specialist • Austin, TX, US