Field Implementation Manager

Field Services Implementation Manager

We are seeking a highly organized and results-driven Field Services Implementation Manager to lead the successful deployment of field service solutions across diverse client environments. This role is responsible for managing end-to-end implementation projects, coordinating cross-functional teams, and ensuring seamless integration of systems and processes that support field operations.

Role Description :

• Prepares and maintains installation guides, checklists, and customer-facing documentation.
• Collaborate with internal stakeholders and external clients to define project scope, goals, and deliverables.
• Lead the planning, execution strategy, and delivery of field service implementation projects from proof-of-concepts, Pilots, and project execution.
• Monitors job quality and ensures compliance with protocols outlined in the project playbook and runbook.
• Serve as the primary point of contact for clients during implementation, ensuring a high level of customer satisfaction.
• Continuously improve implementation methodologies, tools, and best practices.
• Create and update technical instructions for use by the project team and onsite technicians.
• Lead proof-of-concept initiatives to validate project plans and improve deliverables.
• Provide consultative support during the execution of complex projects.
• Manage daily operations and tactical aspects of proof-of-concepts, including client interactions.
• Identify potential risks and develop mitigation strategies for successful deployments.
• Select and manage technical resources for proof-of-concept phases, approving work orders and payments.
• Communicate expectations and progress of proof-of-concepts to resources and stakeholders.
• Participate in regular status calls to update on proof-of-concept progress.
• Ensure effective stakeholder communication throughout the project lifecycle.
• Oversee the completion and evaluation of proof-of-concept phases for continuous improvement.

Behaviors and Competencies :

Skill Level Requirements :

Preferred Skills :

Other Requirements :

The base salary range for this position is $100,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $120,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity M / F / Disability / Protected Veteran Status