Director, Business Process Improvement (Loan Operations)

ConventusSan Francisco, CA, US

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Director, Business Process Improvement (Loan Operations)

This range is provided by Conventus . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

150,000.00 / yr - $175,000.00 / yr

Direct message the job poster from Conventus

Conventus Holdings Corporation was envisioned and created to reduce the number of economic intermediaries involved in the origination, funding and investment in the $125 billion real estate bridge loan marketplace. True to the Latin origin of the company's name, "to bring together," CHC's existence and strength is anchored to a business model that removes unnecessary economic intermediates so that it can provide superior pricing and service to its clients. Our competitive edge in executing our mission is assembling, nurturing, and developing a collaborative group of talented individuals. To that end, diversity of experiences, perspectives, skills, and cultures is core to our mission and team.

POSITION

Full-Time, Salaried, Performance-based bonus

Required 4 days per week in the office (Mon-Thu). Please do not apply if this does not align with you.

Conventus is seeking an experienced Director, Business Process Improvement to join our dynamic team. We are looking for someone who can not only advocate for change, but can make change happen. In this role, you will be responsible for overseeing the strategic direction, operational efficiency, and regulatory compliance of all loan origination, closing and operational functions. This role ensures high-quality service delivery, risk management, and continuous process improvement across the loan lifecycle.

RESPONSIBILITIES

Lead and manage the Loan Operations team.
Organize, lead, and facilitate cross-functional process improvement projects for Loan Operations teams (Processing, Underwriting and Closing).
Develop and implement operational strategies aligned with organizational goals.
Collaborate with leadership to drive lending growth and operational efficiency.
Responsible for implementation of processes to clarify roles and

responsibilities and improve decision making.

Create and build a culture that strives for ongoing improvement upon what we do.

Process Optimization

Develop streamlined processes and mechanisms to improve operational efficiency and communication while leveraging technology to streamline process and reporting.

Monitor the effectiveness of key product work streams and make recommendations for further improvement.

Maintain and utilize dashboards for performance insights to evaluate performance and changes.

Collaborate cross functionally to develop or update business and operational processes, procedures, playbooks and best practices with Learning and Development and Data and Technology teams.

Improve upon existing policy and procedure documents to streamline business processes and make documents clear and usable

Be the point of contact for the Loan Operations team for all process improvement projects related to people, process or technology.

Diagram, evaluate and maintain the Loan Operations department's operational processes.

Follow-through and operational implementation of new processes, including a feedback loop for continuous improvement and refinement.

Compliance & Risk Management

Ensure compliance with federal, state, and local lending regulations.

Maintain internal controls and audit readiness.

Manage risk exposure through effective policies and procedures.

Team Development

Recruit, train, and mentor colleagues to build a high-performing team.

Set performance goals and conduct regular evaluations to ensure goals are met.

Qualifications :

Bachelor's degree in Business, Finance, or related field (MBA nice to have).

Minimum of 10 years of experience in loan operations, with at least 4 years in a management role.

Strong knowledge of mortgage lending practices, regulations, and systems.

Solid understanding of loan underwriting, processing and / or closing (Bridge, DSCR, Construction, Multifamily).

Experience with loan origination and servicing platforms

Proven ability to lead cross-functional teams and manage complex projects.

Excellent analytical, organizational, and communication skills.

Mindset and Character

At CHC, we look for future employees who demonstrate the mindset and character of our following core values :

Deliver Extraordinary Client Experience :

Demonstrate unwavering responsiveness and dedication to delighting clients at every touchpoint.

Take Responsibility :

Be proactive, know what you are responsible for, act with integrity and follow through to the end.

Respond with Urgency and Care :

Balance speed with quality, ensuring that every response is both timely and impactful.

Grow Together :

Grow together through a culture of intellectual curiosity, collaboration and celebration.

Seniority level

Director

Employment type

Full-time

Job function

Management

Referrals increase your chances of interviewing at Conventus by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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Director Improvement • San Francisco, CA, US