UX / Service Designer

Job Description

Freelance Service Designer

Location : Remote / Hybrid

Engagement : Contract / Project-Based

Start : Immediate

About RKS Design

RKS Design is a global innovation and product-development firm with over 40 years of experience delivering breakthrough solutions across consumer, medical, industrial, and digital categories. We blend human-centered design, business strategy, engineering, and our proprietary Psycho-Aesthetics® methodology to create products, services, and experiences that resonate emotionally and perform commercially. Our team works end-to-end—from insight and strategy to design, engineering, and go-to-market execution.

What You’ll Do

Map end-to-end customer journeys, service blueprints, and ecosystem diagrams across multi-channel product experiences.

Conduct qualitative research (stakeholder interviews, contextual inquiry, customer shadowing) and synthesize insights into actionable service opportunities.

Define service touchpoints, user flows, and backstage processes that align with strategic, operational, and emotional drivers.

Collaborate with UX / UI, industrial design, engineering, and business strategy teams to ensure cohesive service delivery.

Translate research and strategy into high-fidelity service artifacts (journey maps, service blueprints, personas, process flows, KPI frameworks).

Support concept development by identifying opportunity areas, friction points, and high-value service moments.

Prepare clear presentations and deliverables for client workshops, executive reviews, and internal planning.

Requirements

What We’re Looking For

5+ years of experience in service design , design strategy , CX , or innovation consulting .

Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks.

Ability to work cross-functionally with UX, engineering, and business teams.

Experience designing services for physical + digital hybrid ecosystems is a significant plus (CPG, MedTech, SaaS, consumer electronics, etc.).

Strong research and synthesis capabilities—able to turn ambiguity into clarity.

Excellent storytelling and communication skills; confident presenting to clients and stakeholders.

Proficiency in Figma, Miro, FigJam, or similar mapping tools.

Requirements

What We’re Looking For 5+ years of experience in service design, design strategy, CX, or innovation consulting. Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks. Ability to work cross-functionally with UX, engineering, and business teams. Experience designing services for physical + digital hybrid ecosystems is a significant plus (CPG, MedTech, SaaS, consumer electronics, etc.). Strong research and synthesis capabilities—able to turn ambiguity into clarity. Excellent storytelling and communication skills; confident presenting to clients and stakeholders. Proficiency in Figma, Miro, FigJam, or similar mapping tools.