Engineer

MTR Engineer

Must Have Technical / Functional Skills We are seeking an Audio / Video Platform Engineer to design, implement, and continuously improve our enterprise collaboration ecosystem. This role focuses on engineering, automation, and platform enablement rather than day-to-day operations.

Youll be responsible for building and securing a new A / V platform environmentpotentially a SaaS, hybrid, or on-premise proxy-based solutionand ensuring its seamless integration into a large enterprise ecosystem. The ideal candidate has strong technical depth in Windows, Azure, and Microsoft 365, with an ability to partner effectively across InfoSec, Networking, and Infrastructure teams. - 5+ years of experience in enterprise-scale platform engineering, systems administration, or collaboration services. - Proven experience deploying and supporting Microsoft Teams and associated A / V collaboration infrastructure. - Deep understanding of Windows OS architecture, performance tuning, and enterprise management. - Proficiency in PowerShell and Python for automation and system integration. - Strong working knowledge of Azure Active Directory, Intune, and Conditional Access. - Experience with networking fundamentals, including firewalls, DNS, proxies, QoS, and certificate management. - Familiarity with information security frameworks (e.g., ISO 27001, NIST) and how they apply to system and application hardening. - Experience analyzing and interpreting Microsoft Teams CQD and call analytics data. - Excellent communication and documentation abilities.

Preferred Qualifications - Experience designing or migrating SaaS or hybrid A / V collaboration environments. - Relevant certifications : - Microsoft Certified : Teams Voice Engineer Expert - Microsoft Certified : Azure Administrator Associate - CompTIA Security+ or equivalent

Roles & Responsibilities Platform Engineering & Implementation - Architect, deploy, and maintain enterprise-scale audio / video collaboration platforms (SaaS, hybrid, or on-premises). - Integrate platform services with Azure Active Directory, Conditional Access, Intune, and on-prem identity components. - Collaborate with internal stakeholders to align platform architecture with enterprise security, compliance, and performance standards.

Automation & Continuous Improvement - Develop automation scripts and tools using PowerShell and Python to streamline management, configuration, and monitoring. - Build self-healing and automated alerting systems using telemetry from Windows logs, Teams CQD, and platform analytics. - Identify and lead continuous improvement efforts to enhance reliability, scalability, and user experience.

Enterprise Collaboration & Integration - Partner with Networking and Firewall teams to ensure proper routing, bandwidth optimization, and secure communication paths for media traffic. - Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies, endpoint hardening baselines, and least privilege access controls. - Serve as the subject matter expert for Microsoft 365, with emphasis on Teams, CQD, and audio / video troubleshooting.

Advanced Troubleshooting & Root Cause Analysi s - Deeply analyze CQD, Teams logs, and Windows event data to diagnose and resolve complex AV and connectivity issues. - Perform end-to-end system analysis across endpoints, network paths, and authentication layers. - Act as Tier 3 / Engineering escalation point for advanced troubleshooting scenarios.

Security & Compliance Expertise A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will : - Understand and apply information security principles across system design, including identity, access, encryption, and data protection. - Work effectively with internal InfoSec teams to design, document, and validate controls related to authentication, conditional access, endpoint security, and vulnerability management. - Ensure secure integration between on-prem proxy servers, SaaS components, and Azure servicesleveraging secure tunneling, certificate management, and proper authentication mechanisms. - Participate in risk assessments, threat modeling, and configuration reviews for platform and service changes. - Collaborate with firewall and network teams to define and validate rules, ports, and flows that support A / V connectivity while maintaining zero-trust posture. - Apply security best practices within scripting and automationsuch as credential protection, privilege management, and compliance logging. - Maintain awareness of emerging threats, vulnerabilities, and Microsoft 365 security capabilities that could impact collaboration environments

Salary Range- $110,000-$120,000 a year

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