VIRTUAL CLIENT SPECIALIST

Job Description

Job Description

Description :

Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. Our innovative, fulfillment-driven approach delivers exceptional service and cutting edge solutions. Do you want to be a part of an amazing team? The Virtual Client Specialist is a crucial role at Davinci. They are the live answering service of our business! The Virtual Client Specialist takes inbound calls for Davinci's clients while delivering top-notch customer service. After completing in-person training in our Midvale office, you will work entirely from the comfort of your own home! (Must have reliable internet speeds and a workspace in your home free of noise and distractions). Starting pay is $15-16 / hr with lots of opportunities for growth and a new hire signing bonus!

Duties and Responsibilities :

• Processes all inbound calls accurately and efficiently, always following instructions listed in clients’ account in the software programs we use
• Maintains the highest level of customer service by using a pleasant, energetic and friendly demeanor on every call
• Knows how to read and navigate through client call flows easily in our systems, including websites, scheduling / calendar, products, reports and / or any additional information client requests
• Sends messages out using proper format, grammar, punctuation, spelling and professional vocabulary
• Three calls will be monitored and graded bi-weekly making sure employee meets minimum department guidelines regarding call quality, accuracy and answer time
• Uses proper response method when receiving any messages from co-workers, other departments, managers, etc., with a request or update
• Follows instructions given by team leaders and Supervisor & Manager
• Willingly contributes to team and communicates well with co-workers, supervisors / managers and clients
• Reviews daily team performance statistics sent out by team leader and strives to meet set goals
• Knows policies, practices, and procedures necessary to fulfill all job requirements

Professional Development :

Contributes to and values the achievement of Davinci performance goals

Continues to learn and improve skills

Ability to be outspoken about ways to improve the team, department, and company

Actively participates in leadership and personal development training programs offered by Davinci

Requirements : Job Requirements :

Requires a High School diploma

Proficient skills in Microsoft Office Suite, Email, Internet, Microsoft Windows, and

Microsoft Outlook

Ability to type at least 40 words per minute

Fluent with the English language and exceptional written and verbal skills

Must have experience in customer service environment

Work from home environment with reliable internet (must meet our minimum speed requirements)

Willing to find a backup work location in case of outage or work from our office whenever needed

Qualifications :

Team player

Problem solving and conflict resolution skills

Flexibility, creativity, and initiative

Willingness to continually learn and improve skills

Technically savvy

Self-starter, quick learner, highly motivated

Professional appearance and presentation required

Focused, organized and flexible

Consistent, predictable & timely attendance

Exceptional communication skills

Working Conditions :

While working from home, employee must be free of distractions and outside noise

While doing this job, employee is regularly required to talk, hear and see at close and midrange distance

Employee will need to be able to view and read on a computer screen for the majority of their work

Must be able to interact with phone systems and all applicable software that position requires

None or very limited physical effort required

None or very limited exposure to physical risk

Job requires employee to be sitting at a desk at least 95% of the shift

All offers of employment are contingent upon the successful completion of a background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information, as permitted by law.