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Managing Director
Managing DirectorPlazahotelelpaso • Boston, MA, United States
Managing Director

Managing Director

Plazahotelelpaso • Boston, MA, United States
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Opportunity : General Manager / Managing Director - Boston

The Boston Harbor Hotel is a distinguished Forbes Five-Star and AAA Five-Diamond urban resort located right on the historic Rowes Wharf is seeking a dynamic and visionary General Manager / Managing Director.

The property offers guests a beautiful blend of classic New England style and modern luxury under its signature grand archway. It provides five-star accommodations, many with sweeping views of the city skyline or the breathtaking harbor, and features a 34-slip marina, making it uniquely accessible by both land and sea, including a convenient water taxi from Logan Airport.

This is the preeminent hotel leadership role in Boston and one of the most prestigious in the world. The General Manager / Managing Director leads a dynamic and highly skilled team to deliver best-in‑class guest experiences; creating a culture of excellence, engagement, collaboration, and community, all while driving strong financial results.

Your Growth Path

Area Managing Director – Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

  • Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
  • Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

  • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
  • Continuously seek opportunities to enhance guest interactions and exceed expectations.
  • Manage the daily and ongoing oversight of food and beverage, and hotel services catering to VIPs, and high-net-worth guests.
  • Deploy activations and programming throughout the hotel and with our partners that deliver unique experiences to our guests.

    • Financial Performance

  • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
  • Create a culture within the team that focuses on driving top and bottom line growth.
  • Monitor financial performance through regular analysis and implement corrective actions as needed.

    • Operational Excellence

  • Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, restaurants and bars, maintenance, and events and banquets.
  • Implement best practices to uphold quality and safety standards.
  • Provide service excellence to a level at which the hotel achieves the Forbes Travel Guide rating. Supervise a range of consortia groups, handle partnerships with luxury brands, and cultivate a sales environment with a luxury focus.
  • As needed, guide a team through comprehensive renovations, updates, and modernizations, leveraging expertise in top-tier interior design, design / construction, and contractor firms.
  • Works closely with nearby retail and condominium facilities and partners.

    • Community Engagement

  • Establish strong relationships within the community, participate in Chamber of Commerce and local associations, positioning the hotel as an integral part of the Boston community.
  • Act as a brand ambassador and maintain a positive public image.

    • Strategic Planning & Employee Development

  • Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
  • Identify areas of the hotel that if transitioned or repurposed, will generate a return on investment.
  • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

    • Your Background and Skills

  • Bachelor’s Degree in Business, Hospitality or a related field is preferred.
  • 10+ years of experience as a General Manager / Managing Director or similar leadership role in a luxury, full service hotel.
  • Experience leading a luxury hotel that includes multiple food and beverage outlets, with proven success supervising multiple operational departments and their respective P&Ls in rooms, food and beverage, and luxury operations.
  • Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

    • HHM Hotels Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational / Professional Development
  • Technology Reimbursements

    • Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

    • What We Believe

    People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

    Source : HHM Hotels

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