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Part-time Medical Front Office Assistant
Part-time Medical Front Office AssistantLane Community College • Avenue, Eugene, OR
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Part-time Medical Front Office Assistant

Part-time Medical Front Office Assistant

Lane Community College • Avenue, Eugene, OR
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Posting Number : 250105 Job Title : Part-time Medical Front Office Assistant Applicant Notification : Department Information Our Health Clinic and Student Health and Wellness Center are seeking to hire a part-time Medical Front Office Assistant. The Student Health and Wellness Center is on the main campus of Lane Community College and offers both health services and counseling services to Lane students. Counseling services are free to students and include individual counseling, walk-in crisis counseling, and group counseling. The Health Clinic provides affordable, accessible, efficient and evidence-based health care to the students of Lane. Application Information

  • This is an applicant pool posting. The first review date of applications may be as early as 10 business days after posting. Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information.
  • Your application will remain in the pool until a decision is made on your candidacy.
  • Provide all documents as requested.
  • A resume may not take the place of any section of the application.
  • Transcripts / Certifications are required for this position at the time of application. See instructions below.
  • Incomplete applications will not be considered.

Location : Main Campus Classification : Administrative Medical Office Assistant Position Type : Hourly Part-Time Classified Anticipated Start Date : Upon Hire Salary / Wage : Hourly Salary / Wage Range : $ - $ per hour (Classified Hourly Pay Grade 9) Salary / Compensation Statement :

  • Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered.
  • may be available for qualified employees.
  • Grant Statement : Working Schedule :

  • Part-time, variable work hours based on department needs.
  • Schedules may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period.
  • FLSA : Non-Exempt Position Status : Temporary Full / Part : Part-Time Annual Schedule : 260 Day (12 Month) Annual Schedule Details : Quicklink for Posting : POSTING TEXT Posting Date : 09 / 16 / 2025 Closing Date : 01 / 04 / 2026 Applicant Pool : Term Pool Open Until Filled : No Required QUALIFICATIONS Required Education : High School diploma or equivalent is required. Required Experience : At least three (3) years of experience in a clinical or administrative medical office role. Licensure or Certification Requirements Current CPR certification or the ability to obtain it within three (3) months of hire is required. Conditions of Employment :

  • Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our for more detail.
  • Must work and reside in the state of Oregon at the time their work is being performed.
  • Preferred QUALIFICATIONS Preferred Education

  • Certification from the American Association of Medical Assistants or NCCT.
  • Graduation from an accredited MOA program or Practical Nursing.
  • Preferred Experience Extensive experience in a medical office environment. Language Statement We welcome multilingual applicants who can support and welcome all students. Bilingual / Multicultural Statement : Inclusiveness, diversity, and equity are integral to Lane’s commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, multilingual skills, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education. Equivalency Statement : We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and / or service will contribute to the Lane mission of transforming lives through learning. Position Purpose : The Administrative Medical Office Assistant provides essential front-line support for the Student Health and Wellness Center which provides both health services and counseling services to Lane students. The position serves as the initial point of contact for patients, students, and the public.

    This role ensures smooth clinic operations by managing scheduling, medical records, and administrative tasks. The position functions as a liaison between patients and healthcare providers, while maintaining a strong focus on customer service, accuracy, and compliance with clinic, college, and healthcare regulations. Essential Functions : Front Desk / Scheduling

  • Greet patients and visitors; provide general information about Student Health and Wellness Center services.
  • Schedule appointments using Electronic Health Records (EHR) and determine appropriate provider, appointment type, and urgency.
  • Verify patient eligibility through systems such Banner.
  • Coordinate Oregon Health Plan (OHP) sign-ups with Medical Assistants
  • Maintain provider and clinic schedules; update templates each term and notify staff of scheduling changes.
  • Perform patient check-in, verify insurance, create or update EHR charts, and manage front desk supplies.
  • Answer multi-line phones, respond to inquiries, and ensure a welcoming and sanitized lobby environment.
  • Process mail, packages, and faxes.
  • Adhere to HIPPA regulations at all times.
  • Maintain a professional atmosphere

    Billing

  • Conduct patient check-out and confirm accurate billing entries in EHR.
  • Determine patient / insurance responsibilities, apply write-offs, and issue receipts or invoices upon request.
  • Create and reconcile Daily Batch Report
  • Assist with insurance claim rejections and reconcile patient account charges.
  • Medical Records

  • Process Release of Information (ROI) requests for medical records in compliance with HIPAA.
  • Input and access records in Oregon ALERT Immunization Registry as needed.
  • Serve as portal administrator for OHP and Trillium, managing user access and technical issues.
  • Scan documentation and correspondence into the appropriate sections of the EHR.
  • Utilize the process for retrieving medical records from archives as needed.
  • Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.
  • Other duties as assigned.
  • Equity and Inclusion

  • Demonstrate Lane Community College’s core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and student interpersonal communications and relationships and are applied to all position responsibilities.
  • Duties are carried out respectfully, inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.
  • Must demonstrate an active concern for meeting the needs of students, staff, and the public.
  • Actively assist with ADA compliance in conjunction with Lane Community College’s Human Resources and Disability Resources departments; support appropriate access for persons with disabilities to facilitate student and staff success; mentor and role-model cultural competency for persons with disabilities.
  • Supervision Statement : Reports to and works under the general direction of the Director. Work is performed independently using previously learned knowledge and professional judgment, according to College policies and applicable laws and regulations. Work is reviewed by observation of the efficient and effective coordination of the department.

    Positions in this classification may coordinate and lead the work of hourly employees and student workers. This position may plan work, assign tasks, provide priorities, train and check the work of assigned staff and is available to answer questions and troubleshoot problems on a daily basis. This position has substantial input into hiring decisions and performance evaluations. Physical Demands / Working Environment : This position works indoors and is exposed to usual office working conditions that include office noises and interruptions, such as printers, telephones, and visitors. This position requires that an employee is able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6) hours a day. Work may require transporting materials up to twenty-five (25) pounds. Working closely with ill patients can be both physically and emotionally demanding. Work safely. Knowledge Skills and Abilities : Knowledge of :

    EHR systems, medical office software, and general clerical procedures.

  • Medical terminology, ICD-10 / CPT coding, billing practices, and immunization requirements.
  • HIPAA, OSHA, other healthcare regulations, and FERPA.

    Skills in :

  • Providing high-level customer service and professional communication.
  • Scheduling, documentation, billing reconciliation, and multi-tasking under pressure.
  • Using technology to manage records, billing, and patient interactions.
  • Reacting calmly and effectively in emergency situations.

    Ability to :

  • Work independently and collaboratively in a fast-paced environment.
  • Maintain professionalism and confidentiality at all times.
  • Analyze, prioritize, and resolve complex administrative or technical issues.
  • Learn and comply with federal and state regulations as they apply to a healthcare setting
  • Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.
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