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Service Desk Agent

Service Desk Agent

ASK ConsultingFarmers Branch, TX
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All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Service Desk Specialist I

Duration : 06+ Months

Location : Farmers Branch TX 75244 (Hybrid)

Pay Rate : $23 / hr. on W2

Job Description :

  • Onsite Requirements : Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
  • This position is responsible for providing technical and operational support to Healths Clinician Network (Providers) and Client Healths employee groups.
  • Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services.
  • Providers leverage our client Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments.
  • This role requires a customer-first mindset when interacting with all end users.
  • This role will report to Service Desk Supervisor

Duties :

  • Day to day technical and application support for external clinician network and internal Client Health employees.
  • Customer engagement via ticketing system, inbound and outbound, and email channels.
  • Resolve Apple iPad, iOS, and Clint application support for Clinicians.
  • Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Client Health employees.
  • Respond, coordinate, and monitor hardware fulfilment requests for laptops, tablets / iPad, and PC peripherals (Monitor, Keyboard, Mice, Webcams).
  • Escalate and manage tickets transferred to other departments.
  • Keep customers / end users and ticket documentation up to date.
  • Collaborate on ad hoc projects.
  • Ability to work occasional overtime, weekend, and holidays.

    • We are looking for someone with :

  • High School Diploma or equivalent.
  • 3 to 5 years of successful work with Service Desk or Helpdesks Support.
  • Customer First Mindset and Collaborative.
  • Experience supporting Apple iOS and iPad hardware, Window 10 / 11 and hardware.
  • Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One).
  • Proven analytical and problem-solving abilities.
  • Experience with Help Desk ticketing systems.
  • Strong customer service skills (Written and verbal).

    • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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    Service Desk Agent • Farmers Branch, TX