Fixed Operations Development ManagerThe Friedkin Group • Dallas, TX, United States
Fixed Operations Development Manager
The Friedkin Group • Dallas, TX, United States
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job_description.job_card.job_descriptionSupport the drive to grow both wholesale (collision & mechanical) and Customer Pay part sales. Support District Service & Parts Managers in implementing Fixed Operations business plans at the dealer level. Support dealership service growth and enhance the customer experience in coordination with Fixed Field Directors and DSPMs. Partner with dealerships on key service KPIs and action plans, including Toyota Loyalty and Engagement, Toyota Express Maintenance, missed recall opportunities, retention drivers, CPRO growth, Service Connect, SWOT reviews, and capacity planning. Conduct in-dealership consultations to assess service processes, technician utilization, and overall operational performance. Analyze key metrics (ELR, CPRO count, retention, CSI, technician productivity / efficiency) and develop targeted improvement plans. Deliver service training to dealer personnel on customer handling, appointment processes, shop loading, and service drive optimization. Guide dealers in implementing strategies to improve retention, customer satisfaction, and service profitability. Support training and adoption of GST / TMNA service programs, technology, and initiatives that drive efficiency and loyalty. Establish / develop in-dealership parts department contacts and understand improvement opportunities at designated GST dealerships. Conduct formal wholesale business development customer / client contact visits for wholesale and collision contacts with dealership wholesale stakeholders. Report wholesale performance, analyze opportunities and present recommended actions to assigned dealers, GST management and field Utilize key tools for wholesale growth, including but not limited to : Parts Sales Xcellerator (PSX), RepairLink, Overall Parts Solutions (OPS), CollisionLink, CCC Collaborate with the DSPMs on parts business and related opportunities. Demonstrate a thorough understanding of TMS / GST programs (e.g. STAR, Warranty - parts retention, Core return program, Dealer Tire, eCommerce). Demonstrate a thorough understanding of general Parts Manager responsibilities and DMS settings through ongoing consultation and training. Work with DSPMs on dealer Parts Loyalty Support GST Parts Inventory Optimization Program Key contact for Wholesale Parts & Inventory Health Manger Key resources / interface for support between dealer and vendor Thorough understanding of program system, settings, reports and developing action items to improve inventory health and system utilization PartsEye familiarity is a plus Bachelor's Degree from four-year college or university Req 4-6 years experience with automotive OEM (Retail dealership experience preferred) and / or training; or equivalent combination of education and experience Required Ability to work with minimal supervision. Ability to motivate others Problem solving and analytical skills. Ability to learn quickly and thrive in a fast-paced sales environment. Strong business acumen and negotiation skills with the ability to influence the customer sourcing decision in favor of company products. Ability to maintain effective interpersonal relationships Self-starter with strong organizational skills and planning skills. GST 5 State Auto Manufacturer licenses Required DL NUMBER - Driver License, Valid and in State Required Self-Motivation Intermediate-Advanced Required Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Developing-Advanced Required Process Improvement Developing-Advanced Required Forecasting Developing-Advanced Required Influencing Skills Developing-Advanced Required Collaboration Collaboration is the process of two or more people, entities or organizations working together to complete a task or achieve a goal. Intermediate-Advanced Required Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Developing-Advanced Required Critical Thinking Critical thinking is the process of conceptualizing, evaluating, analyzing, synthesizing and applying information gathered from observation, experience, reflection and reasoning. Developing-Advanced Required Program Management Developing-Advanced Required Business Metrics Develops or uses quantifiable measures to track business objectives and processes, both short-term and long-term, often involving cost management. Developing-Advanced Required
Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.
Why Join Us
- Career Growth : Advance your career with opportunities for leadership and personal development.
- Culture of Excellence : Be part of a supportive team that values your input and encourages innovation.
- Competitive Benefits : Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.
A Day In The Life
The Fixed Operations Development Manager will report into the Director, Field Fixed Operations and provide automotive in-dealership best practices consultative services to optimize the dealer's overall parts and service performance and enhance the customer experience, as outlined in the Fixed Operations Consultative model. The Fixed Operations Development Manager is responsible for driving parts sales growth efforts through both wholesale and customer pay channels as well as supporting service sales development and growth within GST target automotive dealers. This Manager will also support key service growth initiatives as directed by the Field Director. These duties may include but not limited to Toyota Express Maintenance, service retention, SWOT activity, CPRO growth, service training and other key responsibilities needed for in-dealer support. Candidate must have acumen in both Parts and Service dealership operations. Position will require 75% travel.
As a Fixed Ops Devel Mgr you will :
What We Need From You
Physical and Environmental Requirements The job requires significant domestic travel. As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and / or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.
Travel Requirements
70%
Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.
We are seeking candidates legally authorized to work in the United States, without Sponsorship.
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