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IT - Network Operations Analyst, Associate
IT - Network Operations Analyst, AssociateAxelon Services Corporation • Fairfield, CA, US
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IT - Network Operations Analyst, Associate

IT - Network Operations Analyst, Associate

Axelon Services Corporation • Fairfield, CA, US
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Job Title :   IT - Network Operations Analyst Associate

Location : Fairfield, CA

Duration : 12 Months Contract Position

Pay Rate : $30-40 / hour on

LOCAL CANDIDATES ONLY The roles will be hybrid : 3 in office days a week, 2 remote.

Shifts to be Filled :

  • Monday - Friday 1pm-9 : 30pm position (5x8's). ENOC Bravo.
  • Monday - Friday 10pm-6 : 30am position (5x8's). ENOC Delta.
  • Tuesday - Saturday 10pm -6 : 30 am position (5x8's). ENOC Echo.
  • Monday - Friday 8am - 4 : 30pm position (5x8's). ENOC Alpha.
  • Monday - Friday 1pm-9 : 30pm position (5x8's). ENOC Bravo.

Top Things :

  • Technical skillset, previous Operations experience, effective communicator.

    • Equipment :

  • Laptop and phone will be provided by the client

    • This is the “Eyes on Glass” role, which monitors the network systems and application events.

  • Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
  • Create and track incident tickets, change requests, work orders, service requests and assignments as directed.
  • Issue initial outage notification event communications as directed.
  • Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
  • Initiate major outage communication technical bridges as requested.
  • Apply fix procedures as instructed for repetitive events as instructed.

    • Network / System / Application Monitoring :

  • Monitoring & Scheduling alarms & alerts based on “Eyes on Glass”, Initial Outage Mgmt., Notifications, 7x24 hour support.
  • Manage alarms and alerts received from existing monitoring programs with previously defined business rules.
  • Monitor network, applications, and systems across the PGE enterprise for alarms / alerts received from incidents, unauthorized or failed changes.
  • Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.
  • Create / Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
  • Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
  • Escalate incidents as needed if not well-defined by Run Books or work instructions.

    • Qualifications :

  • HS Diploma or equivalent work experience.
  • AA in Information Technology or related field or equivalent work experience desired.
  • Basic knowledge of network protocols, software applications, or operating support systems desired.
  • May require certification applicable to the technology being supported.
  • 1 year experience in telecommunication, internet, or network operation center environments desired.
  • Previous experience working in ticket management systems / applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.

    • Additional Desires :

  • Qualitative and quantitative analytic & problem solving skills.
  • Ability to learn new concepts quickly.
  • Organizational skills.
  • Advanced verbal and written communication skills.
  • Proficient in Microsoft Excel and Word.
  • Is able to work independently or as part of a team.
  • Has novice / basic knowledge of one or more of the following designated area : IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP / IP).
  • Adheres to Work Instructions and / or processes as defined in Run Books and Playbooks.
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.
  • Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.
  • May require some local traveling for training, meeting, etc.
  • Able to support shift schedules as required to meet business needs.
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    Network Analyst • Fairfield, CA, US

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