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Technology Trainer
Technology TrainerAxelon Services Corporation • Brooklyn, NY, US
Technology Trainer

Technology Trainer

Axelon Services Corporation • Brooklyn, NY, US
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Job Title : Technology Trainer

Location : Brooklyn, NY

Pay : $30 - 40 / hr, W 2

18+ Month Contract

Schedule :

  • Trainers will work between the hours of 9-5 conducting trainings for 1.5 - 3 hours, including setup times.
  • Trainers will need to go to different sites throughout the week in all 5 boroughs of NYC.
  • On average, this will be 20 hours a week with the potential for more hours depending on the needs for that quarter.
  • Working hours are typically Mondays - Thursdays.
  • Schedules are determined at the beginning of each quarter.
  • A 1–2 week break may be taken at the end of each quarter to allow time for preparation for the next.

Description :

  • This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals.
  • Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.
  • Trainers teach OATS’ curriculum using books and online resources specifically designed for older adults.
  • In-person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics.
  • Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more.
  • Our trainers are also fundamental in creating a community of support among participants.
  • This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives.
  • A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

    • Responsibilities :

  • Teaching technology courses virtually and in-person using the OATS curriculum and approach.
  • Creating a comfortable and supportive learning environment.
  • Offering personalized support to callers on the Senior Planet hotlines.
  • Making outbound calls to Senior Planet members.
  • Maintaining professionalism at all times.
  • Representing and promoting Senior Planet culture and opportunities to course participants.
  • Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
  • Coordinating with site staff, including site visits, graduations, etc.
  • Submitting paperwork in a timely manner.
  • Collecting surveys and evaluations.
  • Entering data into Salesforce database.
  • Participating in trainer meetings and other training events.
  • Recruiting participants, as needed.
  • Participating in special projects, as needed (e.g., outreach, curriculum, etc.).
  • Supervising volunteers who assist classes, as needed.

    • Qualifications :

  • Excellent speaking and communication skills.
  • Ability to communicate technical information clearly in English and Spanish.
  • Experience teaching teenagers, adults, and / or seniors, preferable.
  • Proficiency with Windows computers, iOS, popular social media sites, and other common technologies / devices. ( Manager wants to see this detailed on the resume as well)
  • Comfortable traveling to various senior / community centers as needed, when / if safe to do so.
  • Ability to work independently and as part of a training team.
  • Superior time-management skills.
  • Flexibility, patience, and a sense of humor.
  • Minimum of 1 year experience in a professional work setting.
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    Trainer • Brooklyn, NY, US

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