Community Outreach Specialist

JOB SUMMARY

The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. OAG enforces the laws of the District, defends, and provides legal advice to the District's government agencies and protects the interests of the District's residents. This position is located within the Immediate Office (IO) in the Community Engagement Section.

The Community Engagement section is comprised of a team of individuals who work together to interface with the public regarding the OAG's work, resources and support. OAG's Community Engagement (CE) team connects the office's resources and services to the residents and community-based organizations in the District. Through targeted outreach efforts, it identifies pressing issues affecting diverse communities to inform the OAG's efforts to ensure policy positions, communication, and legal work are community centric. It also seeks to proactively address issues through community education and resource referrals. The desired outcome of these efforts includes, but is not limited to, a more engaged, informed community and improved quality of life for all who live and work in the District.

Duties and Responsibilities

This position description depicts generalized duties and responsibilities required of a Community Engagement specialist with the primary responsibility for administrative and community outreach support for policy, communications, and operational program matters. The incumbent's duties are as follows :

• Serves as the liaison for policy, communications, customer service, and program operations who provide administrative and outreach support. The incumbent applies a broad and extensive understanding of clerical and technical administrative procedures, methods, and techniques to support managers, supervisors, and higher-graded specialists.
• Screens telephone calls and visitors to the office. Ascertains the nature of a call or business of visitors, including constituents, and determines appropriate action. Receives and screens incoming correspondence and determines appropriate action.
• Provides administrative support for policy and communications teams for in-person meetings, ensuring appropriate printed materials and other necessary materials or electronic devices are present.
• Provides logistic support for community engagement events, including scheduling, coordinating with venues, travel, equipment arrangements, and related duties.
• Responds to constituent inquiries under the supervision of IO designated teams assigned by the incumbent's supervisor.
• Obtains, coordinates, and prepares or edits responses for administrative and programmatic information requests as requested. Receives and reviews incoming correspondence, performs required research and prepares appropriate replies. Forwards more complex requests to the supervisor or higher graded staff often offering a recommendation.
• Works closely with the policy and communications teams to develop ideas to support outreach goals by planning, organizing, and delivering outreach projects in coordination with government partners and / or community-based organizations.
• Represents the agency by attending community outreach activities, including, but not limited to, community conferences and planning meetings, Advisory Neighborhood Commission (ANC) meetings, Citizen Advisory Committee (CAC) meetings, neighborhood / civic association meetings, etc.
• Acts as a liaison between the CE team and OAG divisions and District agencies that include, but are not limited to, the Metropolitan Police Department, the Mayor's Office of Community Relations and Services, Council of the District of Columbia, United States Attorney's Office, Community Based Organizations (CBO) and other groups as assigned.
• Conducts community outreach studies; analyzes and makes recommendations to improve the program effectiveness. Provides analyses and evaluation of actual or potential effectiveness and current and / or projected program activities.

Qualification and Education

Applicants must possess at least one (1) year of specialized experience that has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. To be creditable, Specialized Experience must be equivalent to at least the next lower grade level.

Bachelor's degree or three (3) to five (5) years of appropriate experience in Community Engagement or previous experience in District Government or equivalent experience gained from either the public or private sector or a combination of demonstrated education, training and experience is preferred.

Working Environment

The work is performed in an office setting and in the field; requires traveling to and from locations in various weather conditions. Hours may include evenings, weekends, and holidays to support community events and outreach efforts.

OTHER SIGNIFICANT FACTS

1st screening of applicants will occur five (5) days after posting date.

Plan, Series, Grade : ES-0301-04

Salary : Negotiable up to $85,000; salary will be based on available funding for this position; and applicants professional experience.

Tour of Duty : Monday Friday; 8 : 00am 5 : 00 pm; however, hours may include evenings, weekends, and holidays to support community events and outreach efforts.

Duration of Appointment : Excepted Service (ES) Regular.

This is an At-will employment applies to the Excepted Service. All positions and appointments in the ES serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Promotion Potential : No known promotion potential

Collective Bargaining Unit (Non-Union) : This position is not covered under a collecting bargaining agreement.

Position Designation : In accordance with Chapter 4 of the D.C. personnel regulations, Suitability, this position has been deemed Security-Sensitive. Accordingly, the incumbent will be subject to pre-employment checks (criminal background checks, consumer credit checks, traffic record checks, and drug screenings, if applicable) as a condition of employment, and will be subject to periodic criminal background checks for the duration of your tenure.

Residency Preference : Applicants claiming Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement : The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

NOTICE OF NON-DISCRIMINATION : In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL