Lead infrastructure engineer

You have the opportunity to unleash your full potential at a world-renowned company and take the lead in shaping the future of technology.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platform Team, you will leverage your deep expertise in software, applications, and technical processes to promote infrastructure excellence. You will have the opportunity to expand your technical and cross-functional knowledge beyond your primary domain, contributing to the future of one of the world's largest and most influential companies. Your curiosity about technology will promote innovation and career growth as you manage production incidents, change management, and collaborate with global technologists.

Job responsibilities

• Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents.
• Conduct Post-Mortem / Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
• Monitor and maintain network infrastructure to ensure optimal performance and availability.
• Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams.
• Perform network upgrades and maintenance activities, including hardware and software updates.
• Manage the Permit-To-Operate (PTx) process, ensuring compliance with operational standards and requirements.
• Engage with Product Engineering teams to align network operations with product development and enhancements.
• Work with developers to create automation workflows that enhance network operations and efficiency.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
• Participate in on-call rotation for after-hours support and emergency response.

Required qualifications, capabilities, and skills