Technical Support Specialist

Job Description :

As a Technical Support Specialist at Flowhub you will play a key role in providing top-notch technical assistance to our customers in the cannabis industry. Your main responsibilities will include troubleshooting software issues resolving user queries and ensuring a smooth customer experience. Additionally you will collaborate with our development team to escalate and resolve complex technical issues.

Job Responsibilities :

• Provide technical support to customers via phone email or chat
• Troubleshoot software issues and escalate as needed
• Assist customers with product training and guidance
• Document all customer interactions and technical issues
• Work closely with the development team to resolve complex technical problems
• Stay up-to-date on product features and updates
• Ensure customer satisfaction and retention

Essential Qualifications :

Desired Experience :

Salary & Benefits :

The salary for this position ranges from $45000 to $60000 annually depending on experience and qualifications. Employees at Flowhub enjoy a competitive compensation package health benefits and opportunities for professional growth within a dynamic and innovative industry.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1