Sales Associate

Job Description

Job Description

$18 / hour

Part-Time

Chicago, IL

Monica + Andy is looking for kind, empathetic, and energetic sales associates to join our Customer Experience team!

We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across all of our channels—this includes our online business and our physical locations (our Guideshops).

We are building a best-in-class omnichannel customer experience team. Our sales associates will service our Guideshop customers in their unique locations. They will also work on a national level as part of our email and chat customer service team.

Monica + Andy is a digitally native, organic baby and children’s clothing brand. Inspired by the birth of her daughter, our Founder Monica Royer created Monica + Andy to deliver softer, organic fabrics, better-designed clothing and blankets, and a seamless, easy shopping experience for parents and gift-givers. We exist to personalize shopping for parents by creating joyful experiences and products without compromise.

Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and high-quality, organic fabric. We want someone who connects with and understands the needs of our parents and our gift-giving clients.

You…

• Are empathetic and confident in your ability to genuinely connect with co-workers and customers.
• Love meeting and talking to new people.
• Have a desire to grow our brand and build a book of clients.
• Have a positive attitude and can motivate and lead by example.
• Have a keen attention to detail.
• Have excellent written and verbal communication skills.
• Have a love for and understanding of babies + children, and the big people who come with them.
• Must be willing to work weekends and holidays.
• Have a customer-centric mindset and are natural in providing excellent customer service.
• Outstanding problem-solving and time management abilities.
• Are able to answer customer questions in person and via chat, email, and phone
• Are a self-motivator and willing to work hard, roll up your sleeves, and build the brand.
• Bilingual (English / Spanish) a plus.

We...

Job Responsibilities (Guideshops Customer Experience) :

○ Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID-19 OSHA guidelines (and any future CDC guidelines, if applicable).

Job Responsibilities (Digital Customer Experience / Email / Chat / Prospecting) :

Physical Demands :

Monica + Andy is an equal-opportunity employer and makes employment decisions on the basis of merit. Monica + Andy policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.