ServiceNow Architect

Job Title : ServiceNow Architect

Location : On-site – Chandler, AZ (3 days per week in office)

Job Type : Full-Time | No Visa Sponsorship | No Relocation Support

Salary Range : $150,000 – $180,000

Reports To : SVP of Technology

About the Role :

Our client is seeking an experienced ServiceNow Architect to lead end-to-end solution design, development, and implementation for enterprise-wide ServiceNow platforms. You will play a critical role in shaping our ServiceNow strategy, ensuring scalable architecture, seamless integrations, and operational excellence across ITSM, ITOM, HRSD, and related modules.

Key Responsibilities :

Architecture & Design : Lead the design and architecture of scalable ServiceNow solutions including ITSM, ITOM, ITBM, HRSD, and CMDB.

Stakeholder Engagement : Partner with business leaders and cross-functional teams to define platform strategy, implementation roadmaps, and technical solutions.

Platform Development : Oversee configuration, customization, and optimization of ServiceNow modules, ensuring adherence to best practices and governance standards.

Integrations : Design and manage integrations with enterprise systems (e.g., AWS, Azure, SAP, Active Directory, LDAP) using REST, SOAP, OAuth2, and MID Server.

DevOps Enablement : Implement and maintain CI / CD pipelines for ServiceNow deployments.

Team Leadership : Provide technical mentorship to developers and ensure high-quality delivery through code reviews and solution validation.

Platform Optimization : Identify areas to improve performance, usability, and cost-efficiency across ServiceNow instances.

Governance & Security : Implement strong data governance, access controls, and compliance frameworks.

Documentation : Maintain detailed architecture and implementation documentation, workflows, and system design artifacts.

Upgrades & Enhancements : Lead upgrade efforts and roll out new ServiceNow features with minimal disruption.

Requirements

Minimum Qualifications :

5+ years of ServiceNow implementation experience; 3+ years in an architect or lead role

Hands-on expertise in one or more of the following modules : ITSM, ITOM, ITBM, HRSD, CMDB, SAM, HAM, or CSM

Strong scripting and development skills (JavaScript, Glide, Business Rules)

Proven experience with ServiceNow integrations and platform optimization

Familiarity with DevOps practices and CI / CD for ServiceNow

Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow

Strong grasp of ITIL concepts and process mapping

Excellent communication and stakeholder management skills

Preferred Qualifications :

ServiceNow certifications : CSA , CAD , or CTA

Experience with automation tools, AI / ML features (Virtual Agent, Predictive Intelligence), and Flow Designer

Experience in healthcare or SLED environments is a plus