Representative, Guest Services

Customer Service / Information Source And Sales Agent

This position is responsible for serving as a customer service / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

The successful candidate's responsibilities will include, but not be limited to :

• Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
• Delivers on all Simon Service initiatives and delivers excellent service to guests
• Serves as "Seller" function of the Simon Gift Card program, and / or other payment products
• Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations)
• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals
• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
• Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
• Maintains confidentiality and follows the code of ethics

Minimum qualifications :