Assistant Manager

Position Summary

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring exceptional customer service, team development, and operational excellence. This role requires leadership, multitasking, and a commitment to maintaining high standards in food safety, cleanliness, and team performance. The Assistant Manager is expected to lead by example, coach team members, and contribute to a positive and productive work environment.

Key Responsibilities

• Recruit, train, and mentor teammates.
• Supports the General Manager in the hiring, onboarding and training of new teammates.
• Foster a respectful and inclusive work culture.
• Support team development and succession planning.
• Oversee daily operations including food preparation, cleanliness, and customer service.
• Ensure adherence to food safety and sanitation standards.
• Monitor and manage inventory, waste, and key item counts.
• Execute effective shift planning and labor scheduling.
• Address and resolve escalated guest concerns.
• Assist with truck orders, deliveries, and inventory reconciliation.
• Support banking duties, cash handling, and sales reconciliation.
• Understand and contribute to achieving P&L goals.
• Participate in marketing initiatives and new product rollouts.
• Lead team huddles and communicate operational priorities.
• Model and coach exemplary customer service behaviors.
• Support adherence to company policies and procedures.

Qualifications

Physical Requirements

Core Competencies