RAC Client Solutions Specialist I

Collections Representative

Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.

Essential Duties and Responsibilities :

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency.
• Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity.
• Work accounts thoroughly according to established procedures.
• Document all collection efforts in the system of record for each assigned account.
• Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and timely.

Qualifications Required Qualifications :

Preferred Qualifications :

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.