Card Platform Manager

The Role

We seek a talented Consumer Credit Card Operations Process Manager to join our SoFi Card Platform team. This individual will collaborate with business partners and team members to facilitate the development of business rules and requirements and manage the system parameters within our processor platform. They will assist with the development of best-in-practice solutions to complex business challenges and identify opportunities to change enhance or streamline existing business projects and initiatives. They will be expected to act as a subject matter resource in consumer credit card operations and back-end processors set up; have the ability to connect how system parameter settings impact the up and downstream processes and communicate and manage those impacts effectively across the business unit to assure proper compliance with processes and regulatory requirements. This position interacts daily with external business partners and cross-functional internal stakeholders.

The successful candidate for this role should possess excellent communication skills superior knowledge of all operational business functions in a credit card environment comfort with FDR - now Fiserv systems exceptional change management skills and strong leadership qualities.

What Youll Do :

• Lead platform implementations for cross-functional initiatives to meet Credit Card Business Units goals and metrics.
• Control maintain and test First Data (now Fiserv) card platform PCF (Product Control File) and ACS (Adaptive Control System) settings for new and existing card products; translate business requirements into PCF settings and own the configuration of the core processing platform.
• Own administration responsibilities of multiple FDR - Now Fiserv systems
• Provide inputs to strengthen the credit card portfolio and controls on processes.
• Interpret platform data and help build reports to understand the overall business operational performance comprehensively.
• Partner with technology partners and business partners to understand and ensure the readiness and requirements of the platform
• Conduct regular reviews of the platform processes and procedures identify improvement areas for better controls and / or OpEX saves and develop recommendations for change.
• Monitor platform key performance indicators and metrics identify areas for improvement and implement solutions to enhance efficiency and effectiveness.
• Build strong partnerships with cross-functional teams including business technology marketing risk legal and compliance to ensure that credit card systems and processes are implemented effectively and efficiently.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Ensure that credit card operations and platform processes and procedures are documented reviewed and updated regularly to ensure accuracy and regulatory compliance.
• Prepare and maintain detailed project plans during and post-launch send status reports and maintain risk and issues logs.
• Ability to recognize and apply various regulatory parameters across credit card business workstreams.
• Develop test strategies and criteria and provide assistance with test plan creation test execution defect prioritization and resolution.
• Manage and troubleshoot platform / processing system issues and drive mitigation resolution and controls to avoid repeated failures.
• Proactively minimize operational risk.
• Develop forward-thinking analysis to facilitate the generation of management reports and scaling of our automated processes.
• Perform additional duties and responsibilities as required.

What Youll Need :

Nice to Have :

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full Time

Experience : years

Vacancy : 1