Account Manager

Account Manager

We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think : newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love.

We help companies create personalized experiencescampaigns, new-hire kits, storefronts, event swagthrough a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration.

The Account Manager is a relationship-builder at heartsomeone who knows how to connect with clients, understand their goals, and help bring thoughtful gifting ideas to life. This role blends sales instincts, creative thinking, and great client service to make sure every project starts off strong and stays on track.

Account Managers don't manage the day-to-day project executioninstead, they guide the early stages, making sure the client's needs are clear, the right teams are looped in, and everyone's set up to do great work. They're the go-to person for clients and internal teams alike, keeping communication smooth and spotting opportunities to grow the partnership.

Key Responsibilities :

• Proactively develops creative solutions
• Cultivates client relationships with regular touch points
• Leads client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategies
• Manages escalations with urgency and empathy to maintain client trust and satisfaction
• Serve as the primary point of contact and act as a the primary liaison between internal stakeholders effectively communicating and balancing resources
• Demonstrates expertise in pitching, selling, and guiding the implementation process
• Acts as a liaison to Sales and Brilliant functional teams as appropriate
• Sets up projects for successful execution
• Consistently meets and exceeds revenue and / or margin goals

Client Management

What You Bring :

Compensation :

$65 - $75k base with 10% incentive based compensation

Our Recruitment Process

Why Join Brilliant

Impact at scale : Power automations that drive thousands of personalized gifting experiences annually

Cutting-edge tech stack : Blend APIs, front-end systems, fulfillment workflows, and automation tools

Hands-on collaboration : Work with sales, product, success, and fulfillment teams in a dynamic environment

Global footprint : Support clients across 180+ countries and touch the full giftee journey

Growth & innovation : Contribute to developing new platform capabilities and workflow possibilities