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Healthcare Management Consultant
Healthcare Management ConsultantSan Francisco Staffing • San Francisco, CA, US
Healthcare Management Consultant

Healthcare Management Consultant

San Francisco Staffing • San Francisco, CA, US
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Consultant

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution : growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

We are a leading management consulting group specializing in driving transformational change for health payers and providers. Our focus is on improving service and experience across human and digital modalities. We partner with clients to design and implement strategies that achieve operational excellence, enhance customer satisfaction, and leverage cutting-edge technologies.

Role Overview

We are seeking highly motivated and experienced consultants to join our growing health payer / provider service practice. As a consultant, you will play a pivotal role in delivering strategic projects, working closely with clients to tackle complex challenges in their service operations. This position requires deep healthcare industry expertise, exceptional consulting skills, and the ability to thrive in high-ambiguity environments.

Key Responsibilities

  • Client Engagement
  • Project Delivery
  • Data Analysis
  • Technology Enablement
  • Digital Service Improvement
  • Experience Enhancement
  • Stakeholder Management
  • Team Collaboration
  • Change Leadership
  • Thought Leadership

Travel Requirement

Travel for this role is expected and required, the amount of travel is variable depending upon the client and project.

Required Qualifications

  • Minimum of 5 years of professional experience, with at least 2 years in a management consulting role OR equivalent experience as a manager in the healthcare industry.
  • Minimum of 2 years of experience working with health payers or providers.
  • Preferred Qualifications

  • Advanced degree preferred (MBA, MPH, MHA, etc.).
  • Demonstrated ability to navigate and deliver in ambiguous, fast-paced environments.
  • Strong analytical and problem-solving skills, with proficiency in tools such as Excel, PowerPoint, and data visualization platforms.
  • Excellent written and verbal communication skills, with experience presenting to senior executives.
  • Knowledge of CCaaS platforms (e.g., Genesys, Amazon Connect, NICE, etc.), CRM systems, and AI solutions for customer service.
  • Expertise in workforce optimization, quality assurance, or customer experience improvement within contact centers.
  • Compensation

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

    Equal Employment Opportunity Statement

    We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Veteran Employment Opportunities

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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    Management Consultant • San Francisco, CA, US

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