Our Client, a Health Insurance company, is looking for an Administrative Coordinator for their Remote location.
Responsibilities :
- Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.
Requirements :
Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.Excellent interpersonal, written, and oral communication skills.One to three years in healthcare membership and billing, or helpdesk / customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.Ability to make decisions within scope of responsibility where operational guidelines / procedures are non-existent required.Working knowledge of Client systems / applications such as Members Edge, GroupCRM, Group / Agent Portal, eMVP and eBilling.High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.Minimum of two years of college education required.Why Should You Apply?
Health BenefitsReferral ProgramExcellent growth and advancement opportunitiesAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.