Technical Writer

Overview

We are recruiting a detail-oriented and collaborative

Technical Writer & Communications Specialist

for a regional retail financial institution. This role offers a unique opportunity to contribute to the banking communications team by developing and updating procedures, ad hoc internal communications and department intranet pages.

The ideal candidate will have banking or credit union technical writing or communications experience, DataSafe, SharePoint and Lighthouse experience.

Pay : $40.00 / Hour

Contract :

6-month contract (potential for hire)

Hours :

7.30am – 4pm, M-F | Hybrid (Mon, Tue, Wed onsite)

PRIMARY RESPONSIBILITIES :

Develops, updates, and maintains clear and accurate procedures based on business needs, project deliverables, and internal requests

Conducts research and collaborates with subject matter experts to gather background information and ensure content accuracy

Translates complex technical processes into accessible language for diverse audiences and ensures compliance with relevant laws and regulations

Administers and updates content within the knowledge management system, supporting procedure implementation and document distribution

Supports internal communications by preparing and formatting weekly updates, attending meetings, and coordinating with project teams

Maintains internal platforms such as SharePoint, responds to inquiries, and assists with audits, marketing campaigns, and other cross-functional initiatives

SKILLS AND QUALIFICATIONS :

Bachelor’s degree in English, Communications, Technical Writing, or a related field strongly preferred

Minimum two years of experience writing procedures, plus two years of retail banking or equivalent banking experience

Familiarity with financial products, services, and operational procedures within a banking environment

Experience using business systems and software

Strong writing, communication, organization, and time management skills; ability to create user-friendly documentation

Proficient in Microsoft Outlook, Excel, and Word; capable of supporting member relations and cross-functional collaboration

Job details

Seniority level : Mid-Senior level

Employment type : Contract

Job function : Research and Writing / Editing

Industries : Financial Services and Banking

Referral note : Referrals increase your chances of interviewing at Pacific Staffing by 2x

Other related postings were listed for context and do not reflect current openings.

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