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B2B Collections Specialist

B2B Collections Specialist

Barker Staffing Solutions LLCHampton, VA, US
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Job Description

Job Description

My Client is seeking a B2B Collections Specialist who can start immediately!

Responsibilities

  • Monitor aging reports and follow up with customers on past-due invoices

Investigate / resolve payment discrepancies, invoice disputes, issue dunning notices, and update account notes

Communicate with clients via phone, email, or portal regarding payment status

Collaborate with billing and sales teams to resolve disputes or invoice errors

Reconcile customer accounts and process adjustments or credits when necessary

Monitor and report on KPIs such as DSO and recovery rate

  • Collaborate with sales, billing, and customer service to ensure accuracy
  • Recommend write-offs or escalations when appropriate
  • Support cross-functional business partners (Customer Success, Sales)

    • Requirements

    Hard skills

  • Strong ERP skills

    • Proficient / working knowledge of A / R tools (Gaviti)

  • Excel reporting and aging reconciliation
  • Knowledge of credit terms, payment plans, and compliance

    • Soft skills

  • Proactive problem-solving
  • Effective customer and internal team communication
  • Strong time management and prioritization

    • I'm looking for an A-player for this collections role possessing a knack for collections, customer-facing, and having a sharp analytical skillset.

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    Collection Specialist • Hampton, VA, US