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Transcon Desk Agent-Trucking
Transcon Desk Agent-TruckingExpeditors • Bensenville, Illinois, USA
Transcon Desk Agent-Trucking

Transcon Desk Agent-Trucking

Expeditors • Bensenville, Illinois, USA
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Scope of Position :   to ensure that TRANSCON customers internally and externally are served from / in the managing branch; Perform invoicing and financial duties for Transcon with vision leadership energy professionalism and support in conjunction with the TRANSCON team.  Through invoicing and finance assisting the team in the smooth running of the department within the branch through focus on Data Money Freight People Systems and Culture in adherence to the companys policy and procedures.

Major Duties and Responsibilities :

Data :

  • Ensure that customer tariffs being used are accurate and up to date.
  • Collaborate with team members and discuss ways for improvement.

Money :

  • Ensure customer tariffs are used to rate and invoice all customers.
  • Insure that all costs are allocated accurately to ensure the correct profitability for all customer accounts.
  • Ensure that all credit terms are adhered to.
  • Freight :

  • Understanding characteristics of freight and ensure that we apply correct dimensional factors and apply lineal foot rules as appropriate.
  • People :

  • Interact with our customers throughout the invoicing and finance process.
  • Maintain good relationships with our customers teammates and offices.
  • Systems :

  • Use existing tools to accurately invoice customer shipments.
  • Be open to new tools and help to develop them.
  • Culture :

  • Proactively promote the companys 10 cultural attributes :   Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary
  • Attend and ensure all team members attend branch meetings and accumulate required number of training hours.
  • Qualifications :

    Qualifications Experience and Education Requirements

  • Operations / Industry Knowledge preferred.
  • Excellent oral and written communication skills
  • A proven history of providing exceptional customer service at all levels.
  • Excellent organizational skills time management skills in addition to a professional attitude
  • Proven leadership attitude and background based on compliments from customers and coworkers.
  • Strong MS Office skills including Excel PowerPoint and OneNote
  • Additional Information :

    Additional Information

  • Paid Vacation Holiday Sick Time
  • Health Plan : Medical Prescription Drug Dental and Vision
  • Life and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • 26 remote / work from home days per year
  • The position pays $20.00-$28.00 per hour based on education and experience
  • All your information will be kept confidential according to EEO guidelines.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

    Experience : years

    Vacancy : 1

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    Desk • Bensenville, Illinois, USA

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