Cloud Infrastructure Operations Manager

About the Role

The Data Center Technology Manager is responsible for managing and monitoring the Data Centers including all IT related infrastructure systems (Power, HVAC, space and rack systems, cable, physical security, etc.), core infrastructure systems within the data center space (server, storage, virtualization) and cloud hosted server virtual infrastructure. The incumbent will be responsible for all aspects of managing the data center technologies including meeting SLA and uptime targets, ensuring that changes and releases are completed successfully, monitoring and capacity planning of data center services, The incumbent will be responsible for the daily and long-term strategic management of data center hardware and software within the organization. The Data Center Technology Manager will develop and implement processes and procedures that are consistent with industry best practices managing data centers and will be able to define procedures directly related to the activities listed below without supervision. Additionally, and while working within the data center team structure and within its standards, regularly takes initiative to define and propose process improvements and exhibits personal ownership of assigned projects and maintenance roles.

• Manage a Data Center Operations Team responsible for the installation, maintenance and operation of data center hardware and infrastructure.
• Ensures electrical, HVAC, and other data center environmental systems are routinely monitored and warning and alarms are timely inspected and triaged.
• Develop and manage processes which support efficient equipment installations (servers, switches, routers and storage), timely equipment repair and upgrades, rapid troubleshooting of issues with hardware and Linux OS, and tracking issues, reporting and managing key metrics.
• Maintain complete and accurate inventories of all data center assets, configurations, cable plant layout etc. in banks CMDB and other systems as required.
• Tracks when preventative maintenance on environmental systems are due, schedules and assists vendors with PMs, and assists data center manager with timely renewal of PM contracts. Identifies improved service levels for current vendors and looks for superior alternative vendors.
• Regularly validates server room access authorization and assists in recommending and implementing improvements to the security systems.
• Maintain budgetary responsibility for all data center and infrastructure capital and operational costs ensuring that costs remain within budget and capital investments while maintaining uptime, supportability and adequate capacity.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You :

Job Location(s) : Ability to work fully onsite at posted location(s).

Phoenix, AZ, Portland, OR, or Spokane, WA

Travel Type : Discretionary : As needed to fulfill the Essential Functions

Our Benefits :

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $103,000.00 - $140,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.